SERVICE MANAGER

Service Manager

Job Category : Management Requisition Number : SERVI001276 Showing 1 location Job Details

Description

The service manager is responsible for the overall operations of the service department, including employee and customer relations and workflow.

The Manager partners with the Area Service Manager on budget planning, P&L analysis, targeted business development within private sector, increasing opportunities with public safety agencies, building customer relationships, constructing customer quotes / proposals, project management, and other related activities.

The ideal candidate must be a positive and a motivated leader who is experienced in training, managing and mentoring staff, as well as being fully capable of ensuring the efficiency of technical operations.

The candidate must also be able to identify new business opportunities, while ensuring the profitability of current activities.*

Primary Duties & Responsibilities :

Responsibility for managing a team of technical and administrative staff, and providing each with feedback and counsel when needed to improve their efficiency and effectiveness.

Demonstrated success in building positive business relationships by meeting with customers, assisting with project planning, scheduling service, and providing excellent customer service.

Experience and / or knowledge of how to install, maintain, and repair two-way radio communication systems, dispatch consoles, and / or wide area networks is a plus.

Maximize current maintenance contracts and all other reoccurring revenue

Producing quotes for service work, responding to RFP and RFQ's and estimating time and cost to complete work requested.

Financial responsibility for the service department including creating budgets, cost containment, inventory control, monitor overtime expenditures, growth and profitability.

Excellent written and oral communication skills along with professional presentation and demeanor

Ability to work outside of normal business hours as needed

Conduct regular staff meetings to review weekly goals invoicing and service performance.

Set and achieve goals, establish priorities, provide flexibility for customers, technicians, administration, invoicing and problem resolution.

Ideal candidate should have the following skills, experience and education :

Bachelors degree preferred or equivalent work experience

Five (5) or more years of management experience.

Skill sets include leadership, customer service, professional experience in managing resources, organization and planning, computer and good interpersonal skills.

Ability to maintain a positive attitude, perform under pressure, be highly motivated, adaptable and dependable.

EXPERIENCE WITH RF IS A BIG PLUS! as well as experience with BDA / DAS.

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)