Field Service Technician
At e X cell , you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Join e X cell !
Our client has a brand new opportunity for a Field Service Technician to join their team onsite in Canton, MI and provide unparalleled technical support to multiple stores on a weekly basis.
This Technician will travel within a radius of 50 to 125+ miles daily, depending on the area and specific route, and is required to have a valid driver’s license.
Duties and Responsibilities :
Provide support on IT / Data problems
Track and monitor issues, provide notes and feedback and be consistent with documentation
Understand AC / DC and backup power concepts
Manage triage, troubleshooting, and resolution to client scope on IT equipment
Document efforts, issues and resolutions, close cases / tickets daily
Skills and Qualifications :
Minimum 1+ years of technical support experience
Familiar with various operating systems (e.g., Windows OS, OSX, Linux / Unix)
Insight to POS, PC, Printers, Thin Clients, AP's, Servers, Network switch equipment
Experience desired in copper and fiber cabling and various terminating connectors
Exceptional customer service skills
Must be self-motivated and have the capability to complete projects ahead of schedule
Excellent time management and reporting skills
Will occasionally work at heights of 20' to 25', lift equipment training provided
Must be able to lift 25 lbs.
Full COVID-19 vaccination may be required.
We offer a comprehensive benefit package that you can elect into including but not limited to : Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. e X cell ™ Supports Equal Employment Opportunity e X cell ™, a division of CompuCom® Systems, Inc.
a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business.
For more information, visit www.excell.com .
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