Lead -Unified Communication and Network Engineer

Position Name : Lead - Unified Communication and Network

Do not wait to apply after reading this description a high application volume is expected for this opportunity.

Role : Network & UC Operation Lead

Location : Plainsboro, New Jersey

FULL TIME

Summary :

The Lead - Unified Communication Network Operations Manager will oversee the operations and management of the organization's unified communication infrastructure, with a specific focus on Cisco Webex (Calling and Contact Center) and SD-WAN technologies.

This role requires a deep understanding of network operations, unified communication platforms, and the ability to manage and optimize these systems to ensure seamless communication and collaboration across the organization.

Key Responsibilities :

Network Operations Management :

Lead the day-to-day operations of the organization's unified communication networks, with an emphasis on Cisco Webex and SD-WAN environments.

• Monitor and manage network performance, ensuring optimal performance, reliability, and availability of all UC systems.
• Troubleshoot network and UC issues, performing root cause analysis and implementing solutions to prevent recurrence.
• Oversee network configurations, maintenance, and upgrades related to Cisco Webex and SD-WAN systems.
• Unified Communication Systems Management :

Manage the deployment, configuration, and support of Cisco Webex Calling as well as Contact Center Solutions.

• Ensure the integration and functionality of Cisco Webex within the organization's existing IT infrastructure.
• Oversee SD-WAN operations, ensuring that the network supports the performance and security requirements of the unified communication systems.
• Coordinate with vendors and service providers to manage and maintain UC infrastructure.
• Collaboration & Communication :

Serve as the primary point of contact for all Cisco Webex and SD-WAN-related inquiries and escalations.

• Collaborate with IT and business teams to design and implement UC solutions that meet the organization's needs.
• Provide regular updates and reports to senior management on the performance and status of UC and network systems.
• Team & Site Leadership :

Manage a team of network and UC specialists, providing guidance, mentoring, and professional development.

• Manage all site-related critical IT / Network / UC / Wi-Fi issues.
• Establish and enforce operational procedures and best practices for UC and network management.
• Conduct performance evaluations and manage team workloads to ensure efficient operation.
Qualifications :
• Education :
• Education :

Bachelor's degree in information technology, Computer Science, Telecommunications, or a related field. Relevant certifications (e.

g., Cisco Certified Network & Collaboration Professional (CCNP), Cisco Certified Specialist, etc.) are highly preferred.

Experience :

Minimum of 5-7 years of experience in network operations and unified communication systems, with specific expertise in Cisco Webex and SD-WAN technologies.

• Experience working with Service Now ticketing system will be an added advantage.
• Proven experience in managing and optimizing UC systems and networks, including troubleshooting and performance tuning.
• Experience in leading and managing technical teams.

Skills :

• In-depth knowledge of Cisco Webex calling and contact center solutions is desired.
• Strong understanding of SD-WAN architecture and its application in supporting UC environments.
• Excellent problem-solving and analytical skills, with the ability to diagnose and resolve complex network and UC issues.
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders.

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