Specialist, Implementations

TalentRemedyDC, DC, us

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Job Description

This is a remote position.

The Specialist, Implementations is responsible for leading and coordinating client implementations of a new client Solution. The client implementation process begins when deals are sold and ends when the client is live on the solution and realizing expected value from the solution. Individual must be able to independently manage the entire client implementation process and use project management and organizational skills to effectively move each client through the process; a successful implementation is imperative for our client to initiate revenue realization for solutions. The individual must coordinate all the functional areas to ensure a seamless, positive, and professional experience for clients.

This position requires an ability to assess the needs of less complex clients during the implementation process and to lead the solutioning process at this organization. This position interacts with and is an integral part of a team of professionals dedicated to the achievement of client satisfaction, revenue realization and long-term growth in line with our client's goals.

The Specialist, Implementations is a full-time, remote, non-exempt position and reports to the Manager, Implementations.

Base Salary Range : $26.50 - $31.25 hourly

Specific Responsibilities :

Responsible for implementing and training new solution clients.
Operates autonomously to manage the implementation workload, including all necessary follow up either with internal staff, or with the clients.
Lead all client meetings and interactions during implementation as the assigned point of contact.
Assess current customer situation, implementation needs, and advise on optimal configuration and functionality of our client's Solution.
Responds in an informed, timely and professional manner to clients and captures all necessary information to track each client’s needs and implementation activities.
Maintain accurate and detailed records of all client interactions tracked via the current Customer Relations Management (CRM) software.
Transition customers to Account Management resources upon successful implementation.
Support implementation team with pre-implementation activities to ensure seamless, efficient client implementation.
Maintain implementation process documentation to ensure content is accurate and up to date.
Performs other duties as assigned or as needed.

Requirements

Skills :

Excellent organizational, prioritization and time management skills.

Exceptional interpersonal and telephone communication skills with the ability to effectively move the client through the implementation process.

Ability to synthesize client needs and present our client's Solutions in a responsive manner.

Ability to handle multiple tasks seamlessly without reduction in quality.

Strong attention to detail and desire to provide resolution ensuring client satisfaction.

Ability to experience negative results and yet retain and sustain focus, professionalism, and enthusiasm for work and our client's products over an extended period.

Ability to interact, cooperate and work closely with all levels of internal and external colleagues.

Ability to work independently and sustain high level of motivation and enthusiasm.

Possesses a strong work ethic and desire to contribute individually, to the team, and organization.

Fully proficient with current CRM software as well as Microsoft Office, Word, Excel and PowerPoint

Experience :

1-2 years of experience working with clients on solution implementation projects.

1-2 years of client management experience with a track record of client satisfaction and retention.

1-2 years of project management experience preferred.

Education :

B.A. / B.S. degree in Business, Healthcare, Marketing, Technology, or related field preferred.

Benefits

This organization recognizes that its most important asset is its growing team of smart, creative, collaborative, forward-thinking and passionate professionals – and that a comprehensive employee benefits package is an important factor for them in choosing where to work. Our client offers competitive compensation along with an extensive benefits package for all full-time employees, including medical, dental and vision coverage, tuition assistance and a 401k. We offer full-time remote work to all staff from any location and maintain a physical office (with many amenities) in downtown Washington, DC.