Customer Support Specialist Rider Operations (On-Site, Las Vegas NV)

Customer Support Rider Operations (On-Site, Las Vegas NV)

$25.00 per hour | Full-Time | 6-Month Contract | On-Site

Company : Zoox via HireArt Location : Las Vegas, NV (on-site, in-office role) Pay : $25.00 per hour Schedule : Full time (30+ hours / week) Contract Length : 6 months

About the Role

HireArt is helping an autonomous ride-hailing company Zoox hire Customer Support Rider Operations team members to provide live, real-time assistance to riders using its self-driving robo-taxi service. You'll act as the human partner to the robot AI, ensuring an excellent customer experience before, during, and after each ride.

This is a fast-paced, customer-facing support position where empathy, quick thinking, and clear communication are key. You'll be trained on cutting-edge technology and tools that support autonomous vehicle operations while helping shape the future of urban mobility.

Key Responsibilities

• Provide live rider support before, during, and after missions via multiple channels (chat, phone, and internal messaging systems).
• Act as the real-time human point of contact for riders, delivering accurate ride information and immediate assistance when needed.
• Troubleshoot and escalate rider issues to the appropriate internal teams for resolution.
• Collaborate closely with cross-functional teams, including safety, fleet, and engineering, to maintain smooth operations.
• Perform data entry and testing tasks to support continuous improvement of tools and processes.
• Use internal tools to monitor, document, and resolve customer interactions efficiently.
• Maintain a safety-focused, inclusive, and professional work environment at all times.

Available Shifts

Candidates should be flexible with scheduling. Current openings include :

Training Schedule :

Ideal Candidate

Why You'll Love This Opportunity

Requirements

Apply now and check your mailbox for the next steps!