Call Center Agent - Home Office
About Mcnnadi Inc
Mcnnadi Consulting is a management consulting firm dedicated to providing an array of high quality services to businesses, organizations, and government entities by creating initiatives which result in sustainable advantages through identifying and retooling capabilities, and creating efficiencies, while successfully navigating through critical junctures in clients' businesses.
We advise management concerning best practices and leading-edge technologies, audit the effectiveness of existing systems, and objectively evaluate and recommend new sustainable solutions.
$27 - $30 Per hour
We are seeking a motivated and customer-focused Call Center Agent to join our team in a remote home office setting. The ideal candidate will have excellent communication skills and a passion for providing exceptional customer service.
Responsibilities :
- Handle inbound and outbound calls in a professional and courteous manner
- Assist customers with inquiries, issues, and complaints
- Provide accurate information and solutions to customers
- Maintain customer records and update information as needed
- Meet and exceed performance targets and goals
Qualifications :
- High school diploma or equivalent
- Prior experience in a customer service or call center role preferred
- Excellent verbal and written communication skills
- Ability to multitask and work in a fast-paced environment
- Strong problem-solving skills and attention to detail
- Proficiency in MS Office and CRM software
Skills :
- Customer service-oriented
- Ability to remain calm and professional under pressure
- Strong listening and communication skills
- Adaptability and flexibility
- Team player with a positive attitude
If you are a self-motivated individual with a passion for helping others, we would love to hear from you. Join our team as a Call Center Agent and make a difference in the lives of our customers.
The pay range for this role is :
27 - 30 USD per hour(Louisville KY)
PIe230ca332c95-26289-35567784
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