Customer Support Specialist
LHH Recruitment Solutions is seeking a Customer Care Specialist for our Construction Client located in Knoxville, TN. This is a full time, on-site opportunity.
If you're interested, please apply now.
The Customer Care Specialist will be responsible for providing essential support to the office, primarily focusing on customer communication, sales support, and documentation.
This role requires excellent attention to detail, and the ability to handle various tasks simultaneously in a fast-paced environment.
Type : Temp to Hire
Compensation : $16-17.50 per hour
Hours : Monday-Friday 8-5pm
Location : Knoxville, TN.
Responsibilities :
- Answer incoming phone calls, direct calls to appropriate individuals, and take accurate messages when necessary.
- Train & stay updated on company products, trends & technical information.
- Approve or deny submitted warranty forms, with tracking data and follow-up letters.
- Assist with general administrative tasks, including data entry, filing, and photocopying.
- Manage and update office documents, spreadsheets, and databases.
- Provide exceptional customer service to clients, addressing inquiries, resolving issues, and offering assistance.
- Respond to customer questions and requests in a timely and professional manner.
- Emphasize product / service features and benefits, estimate projects, and prepare sales order.
- Collaborate with colleagues to support various administrative and operational tasks.
- Assist other departments as needed, contributing to the overall efficiency of the organization.
Qualifications :
- High School Diploma or equivalent
- Background / knowledge in Information Technology
- Previous experience in administrative support roles, customer service, or reception is preferred.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Attention to detail and accuracy in data entry and payment processing.
- Professional demeanor and the ability to interact courteously with clients and guests.
- Basic knowledge of office equipment and phone systems.
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