Customer Experience Specialist

Partners Personnel has partnered with a globally recognized luxury fashion brand to offer an exciting opportunity for individuals eager to launch their career in luxury retail and e-commerce. If you're looking to grow your resume with a prestigious brand while delivering exceptional service, this is the perfect opportunity for you. We are seeking motivated, competitive individuals who are eager to get their foot in the door.

These positions are with a Luxury brand that is known worldwide.We are not seeking high volume call center but Are ideally seeking those with previous experience in luxury retail, e-commerce or hospitality.

Premium Service Role Expectations :

• Serve as the primary point of contact for customers via inbound and outbound phone calls, emails, and chat, delivering a seamless luxury brand experience tailored to their needs.
• Provide expert assistance with all aspects of the customer journey, including order inquiries, product information, returns, exchanges, shipping updates, and troubleshooting purchase issues.
• Upsell and cross-sell luxury brand products during every customer interaction, recommending new arrivals, exclusive collections, seasonal offers, and loyalty programs that align with customers’ preferences and needs.
• Actively engage customers by understanding their needs and offering tailored solutions that enhance their shopping experience and build brand loyalty.
• Resolve customer concerns efficiently while maintaining a high standard of customer satisfaction — your goal is to not only address their issues but to turn each interaction into a positive experience.
• Promote product knowledge : Educate customers on product features, care instructions, and the rich heritage of the luxury brand, enhancing their connection to the brand and inspiring repeat purchases.
• Demonstrate problem-solving skills and the ability to handle high-pressure situations.
• Document all customer interactions, including detailed call notes, feedback, and resolutions in CRM and order management systems.
• Work collaboratively with internal teams (warehouse, fulfillment, and merchandising) to resolve purchase issues and ensure timely solutions and follow-ups.
• Maintain composure and attention to detail while handling multiple calls and service requests simultaneously.

Requirements :