OPERATIONS MANAGER

Company Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences.

We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service.

We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences.

NBCUniversal is a subsidiary of Comcast Corporation.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone.

Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live.

We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

The on-air Technical Operations team in Centennial, Colorado manages playout, linear distribution of content, and monitoring for NBC and Telemundo's Network Operation and Owned Television Stations, including distribution of live programing (such as Today Show, SNL, America's Got Talent, The Voice, NFL, Olympics, Election Coverage, FIFA World Cup, and Breaking News).

The team also plays an integral role in origination and monitoring of Disaster Recovery streams for a diverse portfolio of cable properties.

The Operations Manager will be responsible for maintaining 99.999% availability and reliability within the Dry Creek NBC and Telemundo on-air operation.

The Operations Manager will drive daily operations, manage live events, own client and customer communication, and manage projects within the operation amongst other responsibilities.

This role will focus on, but will not be limited to, one of the three main content verticals across both NBC and Telemundo : News, Entertainment, and Sports.

Additionally, the Operations Manager will work closely with On-Air Engineering to maintain systems health and oversee critical maintenances as needed.

Responsibilities :

• Ensure 99.999% on-air reliability for all channel streams.
• Aggregate weekly programming requirements, allocate resources for channel playout and operator pod staffing, and distribute notes and operating conditions for live events.
• Provide clear direction to the on-air operations team for the execution of daily operational duties and for complex programming and high-profile events.
• Serve as a Subject Matter Expert for all on-air technologies, systems and operational workflows.
• Manage change control procedures and maintenance priorities within the on-air operations while maintaining on-air reliability and availability at all times.
• Be available to respond to on-air distribution needs in a 24 / 7 / 365 environment.
• Be available for on call escalation rotations with the rest of the Network management team.
• Be available to attend, conduct, and present at required meetings.
• Coordinate with broadcast partners and other operations teams to ensure proper on-air execution for all programming including live events
• Lead projects and initiatives within the on-air operation managing scope, schedule, and resources
• Own customer / brand communication and requirements for different NBC and Telemundo verticals as assigned

Qualifications

• BA / BS, AA, and / or relevant certification in a related field or equivalent experience.
• 3+ years of experience in a master control environment
• 3+ years of experience leading the execution of live television events
• 1+ year of experience in a leadership role in a fast-paced environment requiring troubleshooting and processing skills and exhibiting an ability to effectively lead, prioritize and adapt to changing scenarios

Desired Characteristics

• The ability to maintain composure and make quick decisions in high-pressure situations.
• Ability to adapt to new and changing workflows and software implementations
• An acute attention to detail and a knack for cross-referencing and identifying inconsistencies, coupled with the ability to anticipate and report potential issues and concerns proactively.
• Ability to multi-task and balance numerous priorities in a deadline-oriented environment
• A team player with excellent interpersonal and communication skills and proven experience working collaboratively with others, who is always respectful and maintains a positive attitude
• A punctual, hardworking, disciplined, and dependable individual
• Fluency or proficiency in Spanish is a definite plus

Additional Job Requirements :

• Required On-Site : This position is required to be performed full-time from an NBCUniversal-designated worksite.
• Must be willing to work in Centennial, CO. This position is required to be onsite with limited ability to work from home.
• Must have unrestricted employment authorization to work in the United States.
• Must be at least 18 years old.
• Must be willing and available to work any shift including overnight shifts, weekends, and holidays to meet the needs of a 24x7 / 365 operation, with possibility of schedule changes based on business needs and priorities.
• Thorough understanding of television / media production, broadcast operations, and news / sports / entertainment technical production requirements.
• Must be willing and able to view all content including that considered to be mature in nature, repetitive, and potentially controversial

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks.

Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range : $86,000 - $91,000

We are accepting applications for this position on an ongoing basis.

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.

com as a result of your disability. You can request reasonable accommodations by emailing AccessibilitySupport@nbcuni.com.