Practice Assistant II - ORL Team - Boston

Practice Assistant II - ORL Team - Boston-(3301897)

Description

Description - External

Sign-on bonus eligible!

Under the direction of Administrative Manager, the Practice Assistant is responsible for the administrative and clinical support of the Division of Otolaryngology's Rhinology Program supporting 2 physicians.

Support includes but is not limited to phone triage, surgical scheduling, calendar management, and care coordination.

• Perform entry level administrative skills under general supervision.
• Answer and transfer telephone calls.
• Schedule and register patients for appointments / procedures, confirm appointments / procedures, prepare for patient visit by providing patient with all necessary information and completing all necessary tasks.
• Receive patient at arrival, verify and obtain all necessary information, and ensure forms are completed.
• Ensure all billing / fiscal information is completed and submitted after visit, including collection and daily reconciliation of any co-payments.
• Assist with training and orienting staff as needed.
• Provide cross coverage as needed.
• Assist with special projects as directed.
• Follow HIPAA guidelines for the management of patient privacy and confidentiality.

Qualifications

QUALIFICATIONS :

• High school diploma or GED required; post-high school education preferred.
• Minimum one year of applicable work experience required.
• Additional training in office systems preferred.

SKILLS / ABILITIES / COMPETENCIES REQUIRED :

• Knowledge of practice operations and standards.
• Understanding of procedures including filing, copying, scanning, printing, and faxing.
• Ability to use phone system (answer and screen calls, put on hold), answer routine questions, and give routine information.
• Ability to interpret information as appropriate, answer routine questions in the most professional manner, and communicate in a professional, courteous, clear, and concise manner.
• Ability to manage work processes in a neat and orderly way and to sort and alphabetize.
• Ability to manage multiple tasks effectively, follow established protocols, and work within systems.
• Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo, or interoffice note) and to take complete and accurate messages.
• Ability to type and enter data at an entry level. Entry level understanding of applicable systems.
• Understanding of the appropriate use and importance of related forms.
• Basic understanding and use of medical terminology.
• Basic comprehension of insurance types and referral process.
• Basic comprehension of registration and fiscal information.
• Knowledgeable and compliant with all hospital, State, and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA.

WORKING CONDITIONS :

Hospital based ambulatory practice. Normal patient environments where there are some exposures to communicable diseases, unpleasant odors, needle, and blood products.

HOSPITAL WIDE RESPONSIBILITIES :

• Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH / Partners;
• follows safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and / or Partners, as appropriate;

brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.