DUNKIN - Shift Leader

In 1950, Bill Rosenberg opened the first Dunkin' shop in Quincy, Massachusetts. Dunkin' licensed the first of many franchises in 1955.

It is now the world's leading baked goods and coffee chain, serving more than 3 million customers per day. Dunkin' sells 52 varieties of donuts and more than a dozen coffee beverages as well as an array of bagels, breakfast sandwiches and other baked goods.

We are a locally owned and operated Dunkin' franchise, with a fast-paced, high energy environment where you get to interact with loyal customers every day. Join our team today!

You are applying for work with a franchisee of Dunkin', not Dunkin' Brands, Inc. or any of its affiliates. Any information you submit will be provided solely to the franchisee.

If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

Overview

Shift Leaders are generally responsible for coaching Dunkin’ Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service.

They set goals, provide job assignments, and motivate others providing timely feedback.

Responsibilities Include :

• Perform all responsibilities of restaurant team members
• Support the Restaurant Manager in meeting operational goals and execution
• Ensure Brand standards are met throughout shift including preparation of food and beverages
• Communicate shift priorities, goals and results to restaurant team members
• Coach restaurant team members as needed throughout a shift providing timely, constructive, and clear feedback
• Support the training of restaurant team members as needed
• Perform oversight of franchisee safety, security, and profitability policies / processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him / her for shift
• Ensure Food Safety standards are met
• Manage Inventory throughout the shift
• Provide great guest service and coaches restaurant team members to do the same
• Schedule restaurant team members for shifts
• Manage cash over / short during shift and ensures restaurant team members are following cash franchisee management policies

Education / Experience :

• Basic computer skills
• Fluent in spoken and written English
• Previous leadership experience in retail, restaurant or hospitality preferred.

Key Competencies :

• Works well with others in a fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and adapt to change
• Guest focused
• Ability to assist with training
• Problem solving
• Motivating others

Physical Demands / Working Conditions :

• Standing on feet
• Repetitive motion including bending, stooping, and reaching
• Lifting objects, ice, products, boxes up to 20 lbs (if applicable)
• Wearing a headset
• Working in a small space

Provide excellent guest satisfaction, service speed, and product quality

• Previous experience working in a cafe or quick service restaurant preferred
• Show passion about results by setting compelling targets and delivering on commitments
• Meet safety and sanitation standards
• Anticipate and understand guests’ needs and exceed their expectations
• Works well in a team environment
30+ days ago