Customer Service Representative - Personal Lines Insurance

Join a long-standing and successful firm!

This Jobot Job is hosted by : Jonathan Santo

Are you a fit? Easy Apply now by clicking the "Apply Now" buttonand sending us your resume.

Salary : $60,000 - $80,000 per year

A bit about us :

We are a established and leading insurance company in the area that has been in business for close to a century! We deliver a wide range of insurance services that is carefully tailored to each of our clients based on their important needs.

We offer services in both personal and business lines where we work with business owners to families. We have been both nationally and regionally recognized for our services and can offer solutions based on risk, budget and different coverage needed.

We are looking to add new people to our team so apply today!

Why join us?

• Competitive compensation
• Full, comprehensive benefits
• Successful and stable company

Job Details

Job Details :

Our prestigious company is looking for a dynamic and experienced Permanent Customer Service Representative for Personal Lines Insurance.

This is an incredible opportunity to join a growing team and make a significant impact in a role that offers a high level of responsibility and the chance to shape customer experiences.

You will be responsible for managing a portfolio of Personal Lines Insurance, including home, auto, umbrella, and flood insurance.

This role requires a comprehensive understanding of Property and Casualty coverages, with a strong emphasis on policy analysis and underwriting.

Responsibilities :

As a Permanent Customer Service Representative, your primary responsibilities will include :

1. Developing and maintaining positive relationships with clients, ensuring their needs and expectations are met consistently.

2. Handling all aspects of customer service for personal lines insurance, providing expert advice and guidance to clients.

3. Analyzing policy terms, conditions, and coverages to ensure they meet client needs, and making recommendations for changes as necessary.

4. Liaising with underwriters to negotiate policy terms and conditions, and to ensure policies are underwritten accurately and efficiently.

5. Using Applied Epic and AMS360 software to manage client portfolios, process policy changes, and maintain accurate client records.

6. Resolving client inquiries and complaints promptly and professionally.

7. Keeping up-to-date with industry trends and regulatory changes to provide accurate and current advice to clients.

Qualifications :

The ideal candidate for the Permanent Customer Service Representative role will have :

1. A minimum of 2+ years of experience in a customer service role within the personal lines insurance industry.

2. Proficiency in using Applied Epic, AMS360 or similar agency management software.

3. Comprehensive knowledge of property and casualty coverages, including home, auto, umbrella, and flood insurance.

4. Demonstrated experience in policy analysis and underwriting.

5. Excellent customer service skills, with a proven ability to build and maintain strong client relationships.

6. Strong problem-solving skills, with the ability to resolve client issues effectively and efficiently.

7. Excellent communication skills, both written and verbal.

8. The ability to work in a fast-paced, dynamic environment, managing multiple priorities effectively.

This is a fantastic opportunity for a seasoned professional to take their career to the next level. If you have the required experience and skills and are ready for a new challenge, we would love to hear from you.

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.