Overview
Job Title : Housekeeping Coordinator
Department : Housekeeping
Reports To : Housekeeping Manager
FLSA : Non-Exempt
Employment Type : Full-Time
Location : Baptist Health IcePlex & War Memorial Auditorium
Job Summary
The Housekeeping Coordinator is responsible for planning, organizing, controlling, monitoring, event and facility housekeeping operations to ensure the maintenance and improvement of the overall appearance and integrity of the facility, to provide a superior experience to our guests. He / she is responsible for the coordination and supervision of the day-to-day activities of the facility and cleaning contractors to ensure services are provided in an efficient, effective, and timely manner. In addition, shall assist in the development and implementation of operational policies and procedures designed to promote efficiency of operation, quality of service, and a safe work environment.
Job Functions
Specific duties include but are not limited to :
- Oversees the day-to-day operational policies and procedures for the Housekeeping Department and provide overall administrative supervision while planning, organizing, scheduling, assigning, monitoring, analyzing and correcting work assignments of custodial services, cleaning personnel and related operational activities. Ensures highest quality service by overseeing established goals for Facility Housekeeping Department personnel.
- Assists in interviewing, hiring, training, coaching and development of housekeeping personnel according to guidelines; ensures development and implementation of formalized training programs for the Housekeeping Department.
- Conduct regular facility inspections to review facility, equipment, personnel and activity; share findings with departmental managers to maintain a superior level of facility operation, efficiency, review and recommend equipment, supplies and materials to provide the best standard of quality.
- Coordinate departmental participation in the preventive maintenance program; ensure department compliance and maintenance of equipment.
- Attend and participate in Operations / Event meetings and other weekly meetings; conduct regularly scheduled staff meetings to share relevant information and gain feedback relating to methods to improve operations and ensure efficient operations for events.
- Write timely, accurate bid specifications for departmental purchases; review and approve facility staff payroll and departmental purchases; follow all appropriate purchasing procedures.
- Participate in budget meetings and provide input relating to expenditure projection; verify proper coding of all housekeeping department purchases to ensure accurate accounting and sufficient data for planning and expenditure projection.
- Provide leadership on continuous improvement and team building; participate in employee committees and staff meetings emphasizing team management, high morale, and quality service to customers; counsel subordinate personnel as required and conduct internal investigations as required.
- Seek out, develop, and participate in industry-related associations and trade shows in support of quality service; stay abreast of innovations to improve efficiency, levels of service, personnel performance, and reducing operating costs.
- Create and maintain the facility department filing system and records to ensure that personnel, equipment, and supplies are accurately maintained.
- Perform other duties, functions, special projects, and responsibilities as assigned.
- Position requires irregular schedules, including evenings, weekends, and holidays; the performance of work assignments may not be directly related to job specifications. Adjustments of shifts, overtime, breaks, etc. may be required on short notice.
- Monitor work activities of all contract vendor services required; ensure accuracy of contract billings.
- Develop and maintain accurate records, logs and reports for the department and the facilities.
- Interact with fellow employees, clients, the public and outside vendors in a courteous, cooperative, and professional manner; demonstrate exceptional organizational and interpersonal skills.
- Serve as the Manager on Duty as required.
Qualifications
2-5 years of progressive experience relating to venue management or housekeeping.Minimum 2 years overseeing a large diverse group of employees.Highly organized with the ability to meet tight deadlines and work effectively in a high-pressure environment.Schedules all shifts and staffing according to events.Ability to lead, give clear and concise direction, and provide feedback to staff.Excellent communication, interpersonal, organizational, and problem-solving skills required.Ability to work flexible and extended hours, including nights, weekends, and holidays, in addition to normal business hours.Knowledge of operational equipment, radio devices, scrubbers, sweepers, vacuums, etc.Position Type / Hours
Must be able to work 40 hours per week. Must be able to work flexible hours, nights, weekends, and holidays as needed.
Equal Employment Opportunity
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, or any other basis protected by applicable law.
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