Job Description
Job Description
Position Title : Service BDC Representative
Reports to : Fixed Operations Manager / Service Manager
FLSA Status : Exempt
Position Summary : The Service BDC Representative coordinates and monitors the activity of the service department to ensure customer satisfaction.
Schedules service appointments and follows up with customers. Must present a professional appearance.
Essential Duties & Responsibilities :
- Assist with incoming service phone calls.
- Set up, schedule and monitor service department appointments.
- Follow up and reschedule missed or late service department appointments.
- Make follow up phone calls to previous day service customers to ensure complete satisfaction.
- Discuss during customer follow up calls the importance of responding to CSI surveys.
- Bring all customer concerns and complaints to the attention of the Service Manager.
- Make follow up phone calls to current open recall customers.
- Respond to all service internet leads and set up service department appointment accordingly.
- Follow policies and procedures as set forth in Employee Handbook.
- Any other duties as assigned.
Qualifications :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge, Skills and Abilities Required :
Educational : High school diploma or the equivalent.
Experience : One year automotive or related industry experience. General knowledge of vehicle mechanical operations.
Special Skills (i.e., licenses, certifications, etc.) : Ability to read and comprehend instructions and information. Superior communication and customer service skills.
Ability to user personal computer applications including word processing and spreadsheet software. Current valid driver’s license.
Physical Demands and Working Conditions :
The noise level in the work environment is usually loud. Occasionally required to bend, stoop, crouch, reach, and handle tools.
Occasionally requires the ability to lift 40 pounds of material. Frequently works near moving mechanical parts. Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
Exposed to exhaust fumes or other airborne particles.
THE ABOVE DECLARATIONS ARE NOT INTENDED TO BE AN ALL-INCLUSIVE LIST OF THE DUTIES AND RESPONSIBILITIES OF THE JOB DESCRIBED OR OF THE SKILLS AND ABILITIES REQUIRED TO PERFORM THE JOB.
RATHER, THEY ARE INTENDED ONLY TO DESCRIBE THE GENERAL REQUIREMENTS OF THE JOB.
Signature (Employee) Date
Signature (Supervisor) Date
Service Advisor
If you have a welcoming personality, dedication to your job and strive to perform at your best, Please come and join our team! What We Offer * Commission based pay - $4,000 - $7,000 per month based on experience and performance * Medical and Dental * 401K Plan * Paid time off and vacation * Growth o...
Airport Marina Ford - Service Advisor
The service advisor is responsible for scheduling service work in the service department and for selling additional services to customers. Maintain Customer Satisfaction Index (CSI) rating as set by service manager. If the cost of service cannot be established during reception, leave open and contac...
Service Advisor
Here at Airport Marina Honda, we are strong advocators of career growth, and our employees can attest to that! Several employees grew their careers. Currently we are seeking employment for Service Advisors positions and welcome all candidates with vehicle repair backgrounds and selling capabilities...
Airline Customer Service Representative in LAX Airport - Starting Pay $24.73/hr* or $18.78/hr base with Health Coverage
Hallmark Aviation is seeking CUSTOMER SERVICE REPRESENTATIVES to provide Exceptional service. WORLD CLASS International Airlines at LAX airport. Perform a broad range of duties depending on location and service demands while delivering a high quality product. Daily functions may include rotatio...
Airline Customer Service Representative in LAX Airport - Starting Pay $24.73/hr* or $18.78/hr base with Health Coverage
Hallmark Aviation is seeking CUSTOMER SERVICE REPRESENTATIVES to provide Exceptional service. WORLD CLASS International Airlines at LAX airport. Perform a broad range of duties depending on location and service demands while delivering a high quality product. Daily functions may include rotatio...
Airline Customer Service Representative in LAX Airport (French Speakers) - Starting Pay $24.73/hr* or $18.78/hr base with Health Coverage
Hallmark Aviation Services seeks to build a diverse team of highly motivated individuals to provide outstanding service to Domestic and International Airlines at LAX. Hallmark Aviation has earned a reputation for providing best-in-class service for some of the world's leading airlines. Our team of h...
Internet Sales Manager
Airport Marina Honda is looking for exciting, energetic, and money-motivated . Here at Airport Marina Honda we are strong advocators of career growth and our employees can attest to that! Several employees grew their career from entry-level roles including our Finance Manager who started as Internet...
Airline Customer Service Representative in LAX Airport (Mandarin, Cantonese Speakers) - Starting Pay $24.73/hr* or $18.78/hr base with Health Coverage
Hallmark Aviation Services seeks to build a diverse team of highly motivated individuals to provide outstanding service to Domestic and International Airlines at LAX. Hallmark Aviation has earned a reputation for providing best-in-class service for some of the world's leading airlines. Our team of h...
Finance Writer
Here at Airport Marina Honda we are strong advocators of career growth and our employees can attest to that! Several employees grew their career here, our General Manager started as a Sales Manager and moved up to General Sales Manager before being promoted again to the GM. Discounts on products an...
Vehicle Upgrade Sales
Here at Airport Marina Honda we are strong advocators of career growth and our employees can attest to that! Several employees grew their career our General Manager started as a Sales Manager and moved up to General Sales Manager before being promoted again. Greeting the service customer and moving...