Senior Vice President of Retail

Join Red Rocks Credit Union and enjoy an awesome culture and an overall great place to work. As a Red Rocker, you can expect a rich wellness benefits package that aligns with our core values. This includes :

Ensure you read the information regarding this opportunity thoroughly before making an application.

• Unlimited Paid Time Off
• Fortune 500 Health Medical Plans - We offer comprehensive medical plans
• 11 Paid Holidays
• Mental Health Days - We prioritize your well-being by providing two mental health days annually.
• Birthday PTO
• Paid Volunteer Time
• 401k Employer Match - Enjoy a 100% match on your first 3% and 50% match on your next 2% with no vesting period
• Milestone Bonuses - Celebrate life's milestones with a $1,000 award
• Work from Home Opportunities
• Employee Referral Program - Earn up to $5,000 per referral
• Tuition Reimbursement - Receive $1,500 annually for furthering your education
• Career Pathing - a plan that provides clarity for your growth and development

A career at Red Rocks CU is an opportunity for immediate impact and embarking on a path to enriching livesTM, including your own and those in our community.

Our culture is fueled by our Core Values; Relentless Care for Others, Doing the Right Thing and Doing It Well, and Engaged Collaboration.

We're committed to helping you uncover your purpose and empowering you to turn dreams into realities for our members, Red Rockers, and the community.

Essential Functions :

• Develops and executes strategic business plans for RRCU to support vision, business growth objectives and member experience.
• Develop and execute effective sales, marketing, and service strategies to meet defined service, sales, production, and member retention goals.
• Oversees strategic performance measurements for RRCU's Net Promoter Score program, including the collection, monitoring, and reporting member feedback and complaints, troubleshooting issues to determine root cause and partner with team members for solution development and member experience enhancement.
• Develop and drive member engagement through the creative and effective execution of cross-channel business development, referral, and sales / member engagement programs.
• Analyze and evaluate the results and effectiveness of programs to ensure optimal performance.
• Analyze economic, regulatory, social, cultural and competitive developments.
• Collaborate with key stakeholders to coordinate the offering of products, services, and process enhancements and communicate growth opportunities.
• Develop and coordinate the execution of company-wide promotions and contests within the retail branches.
• Oversee the sales and incentive tracking programs to monitor, measure, reward, and reinforce performance.
• Develop and manage budget, operating plan, financial goals, evaluate metrics for area of responsibility and report progress.
• Establish, assess, and manage the risk level within areas of responsibility and ensure appropriate internal controls are in place to mitigate organizational risk.
• Completes regular monthly dialogs to assess, clarify and document performance, establishes goals and action plans, and sets up performance improvement plans and disciplinary actions, as needed.

Participates in hiring and firing decisions and recommends promotions. Approves time records and time off requests. Motivates, coaches, and mentors staff.

Resolves employee conflicts, identifies problems, and gives input to management on problem resolution. Acts as a mediator between staff and management personnel.

Desired Performance Competencies :

• Continuous Improvement
• Communication
• Emotional Intelligence Essentials
• Aligning Performance for Success
• Creating a Culture of Trust
• Customer Focus
• Strategic Planning
• Business, Functional, Technical

Experience :

Requires at least ten years of similar or related experience.

1) A master's degree, or (2) a bachelor's degree plus professional certification (e.g., CPA).

Work involves motivating and influencing other leaders and stakeholders to accomplish key organizational objectives. External contacts are vital, not only for the success of the position, but the success of the organization overall.

Work involves making material presentations to the Board of Directors, community leaders, and business leaders.

This is a hybrid position.

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