Patient Access Lead - Full-time with Benefits (Variable Shifts)

Job Summary

Supports, and is responsible for incorporating into job performance, the Frederick Health (FH) mission, vision, core values and customer service philosophy and adheres to the FH Compliance Program, including following all regulatory requirements and the FH Standards of Behavior.

Under the direction of a supervisor, provides general oversight to the daily work flow for an assigned group of Patient Access Registrars, prioritizing the workload and referring problems to the supervisor.

Provides input into evaluations and gives routine reports as required. As a working lead, performs the same duties as the team and is responsible for obtaining accurate, pertinent demographic and insurance information prior to services, thus reducing financial risk of third party denials and delayed collection processes for services both at on and off site facilities.

Example of Essential Functions :

Establishes a track record of producing consistently accurate work that demonstrates attention to detail and reflects well on the organization.

Demonstrates personal commitment to high quality work and encourages others to have similar standards. Defines, investigates problems and gathers information to arrive at a workable solution.

Communicates effectively and appropriately. Uses good judgment as to what to communicate to whom as well as the best way to get that accomplished.

Speaks in a clear and credible manner, selecting the right tone for the situation and audience. Listens to others and allows them to make their point.

Demonstrates excellent customer service at all times.

Utilizes information received from oral, written and electronic sources to make effective and appropriate decisions. Provides documentation, if applicable.

Demonstrates sound judgment as evidence by appropriate and timely referral of information. When applicable, uses technology to efficiently and effectively manage information.

• Develops the schedules and plans according to departmental and system policies. Allocates required resources, allows for contingencies and ensures that plans fit with the larger needs of the organization
• Ensures appropriate insurance eligibility and authorizations are present prior to or at the time of service. Responsible for the POS collection of patient owed cost sharing amounts (copays, deductibles, coinsurance, and full cost (non-covered, self-pay) prior to or at the time of service.

Refers patients to Financial Counselors for Financial Assistance or provides an application, when applicable. Ensures that cash drawer is cashed out appropriately daily.

Demonstrates that s / he is an effective team player who adds complementary skills and contributes valuable ideas, opinions and feedback.

Communicates in an open and candid manner and can be counted upon to fulfill any commitments made to others on the team.

Works effectively in a changing environment; displays a positive work attitude; handles multiple demands and priorities.

Provides assistance / mentoring to newer employees’ on more problematic accounts to assist with growth and understanding.

Required Knowledge, Skills and Abilities :

• Proficiency in the use of computer software, ability to operate a copier, fax machine, 10 key calculator and printer.
• Excellent verbal and written communication skills in order to effectively interact with patients, customers, employees and Senior Leaders.

Must demonstrate the ability to follow verbal and written instructions.

• Attention to detail, with the ability to analyze and determine the type of data needed to complete various types of patient registration functions.
• Must demonstrate ability to manage time, deadlines, multiple request and priorities, maintain productivity and exercise good judgment with minimal supervision.
• Must have the ability to apply policies and procedures regarding data security and confidentiality to prevent inappropriate release of patient information.

Minimum Education, Training, and Experience Required :

• High School diploma or GED is required.
• Two years of hospital experience in the areas of registration and / or patient accounts or experience in a physician’s office practice required.

Patient Contact

Must demonstrate and maintain current knowledge and skills in providing appropriate care / contact for patients in the following age groups :

XPerformance of job does not require patient contact

Physical Demands :

Sedentary - Light Work - Lifting up to 15 pounds on an infrequent basis (less than one lift every three minutes). While work is mostly done sitting, a certain amount of walking or standing is often necessary.

Ergonomic Risk Factors :

Repetition : Repeating the same motion over and over again places stress on the muscles and tendons. The severity of risk depends on how often the action is repeated, the speed of the movement, the required force and muscles involved.

Awkward Posture : Posture is the position your body is in and its effect on the muscle groups that are involved in the physical activity.

Awkward postures include repeated or prolonged reaching, twisting, bending, kneeling, squatting, working overhead with your hands or arms, or holding fixed positions.

Working Conditions :

A. Bloodborne Pathogens Exposure Risk : Category C NO exposure to blood or body fluids.

Reporting Relationship :

Reports to Supervisor, Patient Access

Caring for you as you care for the CommUNITY

Frederick Health offers a comprehensive and affordable benefits package. Health, Dental and Vision insurance are offered the 1st of the month after 30 days of employment to all employees hired to work at least 20 hours per week and we offer multiple plans to best meet your and your family's needs.

Life insurance, Short-Term Income Replacement and Long-Term Disability are employer paid for eligible employees. Frederick Health offers a robust Paid Time Off program for eligible employees.

Our 403B retirement plan helps you save for your retirement and includes an employer match to eligible employees. All employees have access to free financial planning sessions.

We also offer an educational assistance program to support your education goals as well as an employer paid Employee Assistance Program.

Pay is based on experience, skills and education. If position is part-time, salary will be pro-rated based on scheduled hours.

The pay range may also vary within the stated range based on specialty if applicable. Non-Exempt positions may have shift differential and / or Overtime paid, if applicable.

Hourly Range : $17.89 26.32