Front Desk Associate

Job Description

Job Description

Description :

Are you an experienced administrative / customer service professional who thrives on helping patients and families? Do you love problem-solving, and working to find solutions with colleagues?

If so, you may have just found the perfect next step for your career.

Palm Beach Pediatrics is a privately-owned, group primary care and mental health pediatric practice, with roots in Palm Beach County for the past 40 years.

Our mission is central to everything we do :

Palm Beach Pediatrics is committed to meeting the physical and emotional needs of the children of Palm Beach County by providing the highest quality of care with compassion and honesty .

We are seeking an experienced phone triage nurse who loves helping patients and working as a team towards a common goal. We are driven by our core values of :

Team Player Mindset

The foundation of being connected to your coworker, and working together towards the same goal.

Service

Going the extra mile, and making a difference in the lives of those you serve.

Honesty

Demonstrating integrity by doing the right thing, even when no one is watching.

Compassion

Being sensitive to the feelings of others and what they may be experiencing. Treating everyone with kindness, caring, and helpfulness.

Respect

Appreciating all persons' thoughts and ideas, and treating one another they way we wish to be treated.

Excellence

Providing unsurpassed quality care. Striving for perfection, yet understanding we learn together as we grow together.

Gratitude

Feeling grateful to improve mental health, strengthen relationships, and maintain perspective.

We highly value our all team members and levels of staff, and are proud to have created our own PBP community within the greater communities we serve throughout the area.

Palm Beach Pediatrics offers a highly competitive compensation and benefits package to employees, including but not limited to :

• Fair, competitive compensation commensurate with role, responsibilities, and experience
• Medical insurance
• 401k with employer match
• Employer-paid gap insurance to assist with deductibles and other medical expenses
• Cafeteria plans including Accident, Critical Care, Cancer, and other coverages
• Employer-paid term life insurance for all full-time employees
• 4-day work week with rotating weekends (8 : 30am-2pm weekend hours)
• Dental and vision insurance
• Short-term and long-term disability insurance
• Monthly Wellness Program to assist with costs related to self-care activities
• Generous PTO which accrues from Day 1 and is available to use after 90 days
• Nectar - An app that allows employees and leadership to recognize and reward colleagues in the moment for outstanding teamwork and support
• On demand pay

If this sounds like a breath of fresh air, we'd love to talk with you about our practice, our culture, and your visions of how you may be a great part of our PBP community!

Requirements : Requirements

Requirements

Education : High school diploma or equivalent required.

Experience : Minimum of two years customer service experience is required . Medical office or other professional office experience is preferred.

Other Requirements :

Current CPR certificate, or ability to become certified within the first 90 days of employment.

Knowledge :

• Basic computer operations and EMR (Athena experience preferred, but not required).
• Knowledge of MS Office applications (Word, Excel, etc.)
• Knowledge of customer service principles and techniques.

Skills :

• Excellent telephone etiquette and customer service skills.
• Excellent interpersonal skills, including friendliness, empathy, patience, kindness, politeness and helpfulness.
• Excellent oral and written communication skills.
• Skill in communicating and working with all coworkers and leadership collaboratively.

Abilities :

• Ability to work independently and as part of a team with a strong sense of focus and attention to customer service and administrative tasks such as insurance verification, scheduling appointments, and customer service concerns.
• Ability and willingness to learn, adapt, and help others.
• Ability to communicate calmly and clearly with patients and families in all circumstances including when they are ill or have an emergency.
• Ability to analyze situations and respond appropriately.
• Strong attention to detail.

Work Environment : Medical office settings. Possible exposure to communicable diseases (including COVID-19), biohazards, and other conditions are common in clinical settings.

Mental / Physical Requirements : Variety of walking, standing, sitting, bending, twisting, and reaching. Occasional need to lift / carry / move up to 25 pounds of equipment.

Management of high-paced patient flow and related stressors.