Patient Care Technician (Audiology) - Duke Otolaryngology of South Durham

Patient Care Technician (Audiology) - Duke Otolaryngology of South Durham

Work Arrangement : On-Site Requisition Number : 244004 Regular or Temporary : Regular Location :

Durham, NC, US, 27713

Personnel Area : DUKE HEALTH INTEGRATED PRACTIC Date : Jul 4, 2024

JOB LOCATION

Duke Otolaryngology of South Durham - 234 Crooked Creek Pkwy, Durham, NC

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

JOB SUMMARY

The Audiology Assistant / Patient Care Technician position is an integral part of the Audiology patient care team serving patients of all ages with their hearing and balance concerns.

The Audiology Assistant / Patient Care Technician facilitates the supervising Audiologists in the provision of care and is expected to be well versed in clinic practices.

The position also is responsible for a host of duties that supports clinical operations to ensure maximum rate of efficiency and is expected have good organizational skills and attention to detail.

The Audiology Assistant / Patient Care Technician also serves as a core member of a team and liaison between the patient and care team, and as such, requires good communication skills and teamwork.

JOB DUTIES AND RESPONSIBILITIES

The major duties associated with direct patient care :

• Communicates with supervising Audiologist to follow the care plan for each patient
• Appropriately instructs patient / caregiver
• Communicates expectations with patient / caregiver
• Obtains partial case history as appropriate
• Performs screening tests as appropriate
• Prepares patient for diagnostic testing and monitor performance during testing with the Audiologist
• Ensures patient is appropriately following instructions throughout testing procedures when assisting the Audiologist as needed
• Ensures patient safety throughout evaluation being performed by the Audiologist
• Provides patient support / comfort throughout testing being performed by the Audiologist as needed
• Administers patient questionnaires as directed by Audiologist
• Prepares room, equipment, software and patient for fitting of hearing devices by the Audiologist
• Demonstrates knowledge and function of different hearing devices and accessories from a variety of manufacturers and associated software to prepare them for fitting and troubleshoots when malfunctioning
• Demonstrates knowledge and function for implementing Bluetooth connectivity from a variety of manufacturers (e.g. pairs hearing devices to phones and accessories, troubleshoots connectivity issues, etc.)
• Troubleshoots defective hearing devices and performs minor repairs in house, arranges repair and / or obtaining replacement parts with manufacturer as needed
• Appropriately assists with patient orientation for hearing device and accessory use, care, and maintenance
• Appropriately assists educating patient regarding realistic expectations of benefit with amplification / stimulation
• Communicates cost, timeline, and expectations of repairs and / or equipment upgrades with patient
• Completes and reviews all hearing device paper work (warranty information, patient online portal registration, manufacturer contact information, etc.) with patient
• Ensures all charges associated with patient care activities are accurate and sent to Financial Care Counselor as needed in a timely manner
• Ensures rooms and equipment are cleaned before and after patient visit
• Promptly notifies Audiologist of any concerns related to patient care with goal of providing excellent customer service
• Other duties as assigned by the Audiologist

The major duties associated with indirect patient care :

• Assists with scheduling appointments and managing Audiologist’s schedule as appropriate and needed · Clinical documentation for all patient interactions in the medical record is clear, concise, easily understood, and timely and sent to the supervising Audiologist for review and approval
• Assist with preparing documentation for patient care (e.g., letter of medical necessity, order forms, warranty forms, etc)
• Accurately orders devices for patients following Audiologist’s / Surgeon’s recommendations and ensures they are received by the patient’s scheduled appointment
• Accurately orders device accessories and supplies abased on Audiologist’s recommendations
• Checks in and evaluates hearing devices received by manufacturers
• Assemble patient hearing devices, charges batteries, charges accessories, organize patient kit and completes patient documentation for upcoming visit with Audiologist
• Enters PHI and diagnostic data into software and database prior to scheduled appointments as needed
• Ensures audiological order / referral is in place prior to appointment
• Maintains and updates all charges / payments in HearForm database
• Maintains patient privacy and follows Duke HIPAA policies
• Maintains all required education and seeks continuing education opportunities

The major duties associated with clinic operations :

• Performs daily checks on equipment
• Maintain clinic software and databases as needed
• Runs reports as requested
• Independently monitors clinic supply levels daily
• Orders supplies from appropriate Duke approved vendors
• Orders supplies within hours of need
• Unpacks and distributes supplies in clinic to appropriate rooms
• Demonstrates understanding of use and need of various clinic supplies
• Tracks and monitors supply invoices and sends invoices for payment
• Communicate with team members

JOB ELIGIBILITY REQUIREMENTS

Work requires completion of a related 1 year technical school program.

Work generally requires two years of experience in health care specialties related to the specific position; two years additional years related experience may be substituted for the technical school.

OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND / OR EXPERIENCE

Some roles within our organization may encompass essential job functions requiring distinct physical and / or mental capabilities.

Further details and accommodation requests will be addressed by individual hiring departments.

Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive.

Upholding these values is a collective responsibility within our community.

This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties.

Employees may be assigned job-related tasks beyond those explicitly outlined here.

Nearest Major Market : Durham

Nearest Secondary Market : Raleigh