Description / Job Summary Mission To provide aspects of Customer Service to end users and distributors, ensuring that the company business goals of growth, market share, profitability and customer satisfaction are met.
Roles and Responsibilities To provide all aspects of customer service including answering inquiries, checking stock, taking and entering customer orders, solving problems concerning inventory, pricing, deliveries, backorder notification and technical issues.
Principle responsibilities include but are not limited to : Manage key account customers. Perform general Order Intake functions.
Answer incoming phone calls and e-mails from customers and distributors. Respond to inquiries of Stock Balance, Pricing and Availability;
enter subsequent Customer orders. Assist in investigating problems relating to Inventory, Pricing, Deliveries, and Technical issues.
Track incoming shipments and backorders. Accurate daily filing of customer orders, invoices, acknowledgements and departmental communication.
Maintenance of technical documentation and resources. Participate in Employee Development programs including product and application training, business and personal development.
Communicate Administrative activities and work together to grow our business. Prepare necessary information at the request of the Customer Service Manager and other Management team members.
Maintain a high level of Parts knowledge with the capacity to develop a solid understanding of our business culture. Act on behalf of peer group members in their absence as and when called upon to do so either by design or by circumstance We are entering a period of vast expansion and growth, and thus vast opportunity for the right candidate - come grow with us, and let's see how green the future can be!
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