Applied Scientist, TikTok E-Commerce - AI Customer Service, USDS

Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security ("USDS") is a subsidiary of TikTok in the U.

S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.

S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained.

The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About the team

Our team is responsible for developing cutting-edge NLP / ML algorithms and strategies to improve user consumption experience, inspire merchants' service quality and revenue, and build a fair and flourishing ecosystem on our E-commerce Platform.

More specifically, our team is responsible for the algorithms of Intelligent Customer Service under TikTok's global e-commerce business.

What you will do :

• Building next-generation AI customer services using LLMs within the TikTok e-commerce ecosystem to better serve our customers.
• Collaborate with product managers, data scientists, and the product strategy & operation team to define product strategies and features.

Responsibilities :

1. Applying LLMs for a variety of multilingual and multimodal scenarios of e-commerce business.

2. Establishing a generative-based AI chatbot that is capable of resolving post-sale issues and achieving pre-sale interactive consultations.

3. Text generation, including product titles and descriptions, dialogue summary, auto-replying of emails and tickets, etc.

4. Machine translation, including optimizing translation quality in dozens of scenarios and language pairs in the e-commerce scenarios, as well as the research of related cutting-edge technologies.

In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager / department.

We regularly review our hybrid work model, and the specific requirements may change at any time.

Qualifications

Minimum Qualifications

• Bachelor's degree in Computer Science or related technical field
• 3+ working experience in one of the following fields : machine learning, NLP, and computer vision
• Experience with software development in at least one of the following programming languages : C++, Python, Go, Java

Preferred Qualifications :

• Experience in NLP and LLM technologies.
• Good sense of teamwork and communication skills, practical experience in relevant business scenarios is preferred.
• Proficient in using at least one mainstream deep learning framework such as TensorFlow / PyTorch, understanding distributed training, distillation acceleration, and other implementation methods.
• Aware of certain processing methods and optimization experience on domain adaptation, small sample construction, text mining, unsupervised / semi-supervised, and other similar issues.
• Familiar with commonly used machine learning and deep learning algorithms, understand basic network model structure (DNN / LSTM / CNN, etc.

and text representation methods (LDA / Word2Vec / ELMo / GPT / BERT, etc.), have practical experience in deep learning training and reasoning model tuning.

Experience in large-scale text data processing or cleaning (Such as using Hadoop / Spark / Hive / Flink).

Candidates for this position must be legally authorized to work in the United States. This position is not eligible for visa sponsorship or support.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.

Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy.

To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws.

If you need assistance or a reasonable accommodation, please reach out to us at https : / / shorturl.at / ktJP6

This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.