Technical Support Engineer - Service Management (Hybrid, Santa Clara, CA)
- We are looking for a Technical Support Engineer for a large, global B2B high-tech company. This role will be responsible for managing and resolving challenging issues for the Client'
- s partners and customers. This includes developing subject matter expertise within the technical support department. The engineer is responsible for owning and resolving issues on a daily basis, technical cases created by customers seeking help to understand or resolve an unexpected behavior or answering technical questions about the Client'
s software and platform.
This is a 6-month contract (Extension possible). 40 hours per week HYBRID role, Working 2-3 days onsite at the client office in the US.
This is a W2 employee of Stage 4 Solutions. Health benefits and 401K are offered.
Responsibilities :
- You will be a Subject Matter Expert for multiple applications and mentor other team members.
- In this role you will debug JavaScript code as well as find better solutions to custom code.
- Support engineers use the ServiceNow platform via an internal implementation of its tools to diagnose customer issues.
- Cases are created by customers and managed by engineers using the ServiceNow software platform. The successful candidate will be able to quickly gain an understanding of the ServiceNow platform.
This is a customer-facing role in a very collaborative environment and therefore it requires strong interpersonal skills.
This opportunity may evolve to include additional responsibilities and opportunities for career growth.
Requirements :
- Demonstrated ability to troubleshoot difficult technical issues
- Must have solid object-oriented programming skills in Javascript
- Experience working with dynamic HTML components such as CSS and XHTML
- Angular experience preferred
- Working knowledge of the components in a web applications stack
- Experience with relational databases such as MySQL
- Linux and / or UNIX experience
- Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
- Strong personal commitment to quality and customer service
- Ability to work with high-value customer administrators and developers
Please submit your resume to our network at https : / / www.stage4solutions.com / careers / (apply to the Technical Support Engineer - Service Management (Hybrid, Santa Clara, CA) role).
Please feel free to forward this job post to others you think may be interested.
Stage 4 Solutions is an equal-opportunity employer. We celebrate diversity and are committed to providing employees with an inclusive environment that is free of discrimination and harassment.
All employment decisions are based on the job requirements and candidates' qualifications, without regard to race, color, religion / belief, national origin, gender identity, age, disability, marital status, genetic information or other applicable legally protected characteristics.
Compensation : $40 / hr - $46.34 / hr
Travel Nurse RN - CVICU - $2,795 to $3,367 per week in Santa Clara, CA
Start your medical travel career with Fusion Medical Staffing and gain access to competitive pay packages, comprehensive benefits, corporate discounts and perks, a clinical team to support you along your journey, and a recruiter determined to help you succeed. Client in Santa Clara, CA is looking fo...
Travel Nurse RN - ER/Trauma - $1,981 per week in Santa Monica, CA
Coast Medical Service is a nationwide travel nursing & allied healthcare staffing agency dedicated to providing an elite traveler experience for the experienced or first-time traveler. Coast is featured on Blue Pipes' 2023 Best Travel Agencies and named a 2022 Top Rated Healthcare Staffing Firm ...
Travel Nurse RN - Postpartum - $2,517 to $3,032 per week in Santa Clara, CA
Start your medical travel career with Fusion Medical Staffing and gain access to competitive pay packages, comprehensive benefits, corporate discounts and perks, a clinical team to support you along your journey, and a recruiter determined to help you succeed. Client in Santa Clara, CA is looking fo...
Travel Registered Nurse - Labor/Delivery - $2,621 to $2,897 per week in Santa Rosa, CA
Our Client is currently seeking L&D for positions in Santa Rosa, CA for a 3x12 Nights shift. The ideal candidate will possess a current CA license or Compact license Depending on the state. Refer a friend and earn extra cash !! Please call for more information. South or North of this range depen...
Travel Speech Language Pathologist (SLP) - $1,930 per week in Santa Clara, CA
Plus, we're the only healthcare staffing company to offer our travelers a free, all-inclusive tropical vacation. Aside from the many museums that showcase California's history, there are also many historic sites and monuments. You can earn our Club CoreMed vacation by working contracts and referring...
Urgent Need CAREGIVER - San Jose, CA SANTA CLARA COUNTY
Embrace the role of a caring companion, providing high-quality personal care and support. Join our team and be part of delivering exceptional home care in Santa Clara County!. At AidLife Home Care, we’re on a mission of heartfelt care. Require reliable transportation in Santa Clara County...
Registered Nurse (Home Health), Santa Clara, CA
As a leading provider of medical and non-medical home care services we will continue to contribute to the future of our community and support healthy lifestyles. Responsibilities include following start of care plans, providing treatment, discharges, wound care, medication administration, and workin...
Technical Support Engineer - Service Management
Technical Support Engineer – Service Management. The engineer is responsible for owning and resolving issues on a daily basis, technical cases created by customers seeking help to understand or resolve an unexpected behavior or answer technical questions about the ServiceNow software and platform. T...
Software Engineer (CUDA) - Santa Clara, CA
This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disabilit...
Sr. Technical Recruiter Consultant - Hybrid, CA
Qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, citizenship, marital status, pregnancy (including childbirth, lactation and related medical conditions), age, gender, gender identity or expression, sexual orientation, pro...