Revco - Black Stallion, a division of Bunzl and a leading manufacturer of PPE to the welding, industrial, oil and gas, and electrical utility markets, is seeking a Customer Service Representative for our office in Cerritos.
We pride ourselves on our unique, innovative products and high level of service that our customers have come to expect. We are looking for a dedicated individual to join our fast-paced, customer-focused team.
The Customer Service Rep will answer customer inquiries via phone and email and successfully process orders in Sage .
Hours : : am - : pm
At Bunzl, we know that our employees are our number one asset. We seek to recruit and retain the right people who are passionate about our business and we provide opportunities for our employees so that they may progress within our company based on their talents, experiences, and their aptitude.
Responsibilities :
- Process order entry of incoming purchase orders via email, phone, e-fax, EDI and web orders. Ensure orders are processed accurately and in a timely manner.
- Receive inbound calls and emails from customers, assist with product pricing, availability, order status, tracking, and product information.
- Make outbound customer calls with questions regarding discrepancies on customer's purchase order(s).
- Collect data for Return Merchandise Authorization (RMA).
- Communicate with other departments to resolve customer inquiries.
- Review backorder reports to ensure orders are shipped in a timely manner.
Requirements :
- High school diploma or equivalent.
- years of customer service experience.
- Proficiency in Outlook, Word, and Excel. Sage and EDI experience is a plus.
- Ability to work in a team environment.
- Positive and professional attitude.
- Excellent verbal and written communication skills.
- Strong organizational and time management skills with the ability to multi-task.
- Ability to work efficiently with minimal supervision.
Revco CA salary range : $ - $ per hour based on experience, education, and geographic location.
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