IT PROJECT MANAGER

Summary of Position :

The Project Manager plays a pivotal role within our organization, responsible for ensuring the successful delivery of projects that meet or exceed client expectations.

This role involves direct client management, both face-to-face and virtually, and requires a proactive approach to understanding client-specific use cases and requirements.

Responsibilities :

Face-to-face and virtual client management for software implementations

Manage and execute multiple simultaneous projects from initiation to closure

Take ownership and be accountable for project outcomes, ensuring they align with client expectations and deliver tangible value

Collaborate and work closely with clients to gain insights into their unique use cases and requirements, shaping the project’s objectives and scope.

Gather effort estimates, prepare work breakdown structures, and define project schedules in a formal project plan

Coordinate and track the internal progress of the project, ensuring milestones and deliverables are met in a timely manner

Create and manage tickets for client-requested features, ensuring a clear understanding of user stories and business requirements

Prioritize work to best meet deadlines and proactively optimize teams’ time and effort

Identify, manage, and mitigate risks and issues, providing proactive communication to stakeholders and clients

Develop and conduct presentations and demos, and other formal communications, to articulate project value and progress

Drive the Change Management procedures for assigned projects

Maintain Project Artifacts and implement versioning procedures throughout team

Maintain effective communication channels with both internal and external stakeholders, ensuring transparency and alignment

Provide escalation management by addressing and resolving client escalations efficiently, while maintaining client satisfaction

Provide internal training and mentoring on Project Management best practices

Education, Experience and Skills Required :

Bachelor’s degree and a minimum of 5 years of experience in Technical Project Management or the professional equivalent.

3-5 years of proven experience in a demanding project management role within the software technology and IT solutions arena

Demonstrated ability to manage complex projects and multitask effectively

Strong organizational and project management skills with demonstrated ability to prioritize and manage multiple small projects concurrently

Experience facilitating communication across all areas of the organization

Excellent written and verbal communication skills

Strong interpersonal skills and professional attitude, with an ability to manage client relationships effectively

Excellent presentation skills, with experience in developing and delivering formal communications

Strong understanding of business needs

Experience in risk management and escalation handling

Proficiency in MS Office, specifically Excel, Word, Outlook and Project, SharePoint experience preferred

Ability to create clear and concise user stories and business requirements

Strong understanding of business needs

Detail oriented and able to work well under pressure and meet deadlines

Self-starter with good follow-through, able to take direction