Anti-Fraud Operation Global Selling Specialist - USDS

Responsibilities

About TikTok U.S. Data Security

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security ("USDS") is a subsidiary of TikTok in the U.

S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.

S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained.

The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About the Team :

Ecommerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users but also sellers and creators.

We value user satisfaction and work on policies, rules, and systems to ensure quality. As the Anti-fraud Operation Specialist, you will be responsible for building, improving, and monitoring business processes that detect and prevent fraudulent activities for global sellers including malicious buyers, risky transactions, KYC, onboarding, and seller-creator affiliation.

In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager / department.

We regularly review our hybrid work model, and the specific requirements may change at any time.

Responsibilities :

• Research fraud-related policies and build effective enforcement tools and processes to penalize bad actors and prevent risk while balancing the user experience.
• Actively investigate and analyze patterns of fraudulent transactions and abusive conduct in a timely manner to protect the integrity of the platform
• Collaborate with cross-functional teams to implement fraud prevention strategies and initiatives.
• Create mitigation techniques and train front line agents to handle cases for emerging MOs.
• Identify patterns of abuse, and perform root cause analysis to determine the specific methods and motive of exploitation
• Provide investigation insights to customer facing teams, and support de-escalation of customer feedback
• Conduct risk reviews for business activities, and provide subject matter support before, during, and after activity.
• Respond to requests from law enforcement and regulatory agencies, and collate necessary information for submission.
• Utilize fraud detection tools, systems, and various other sources to identify and quickly act on patterns of fraud.
• Responsible to triage, manage, and escalate any fraud incidents
• Perform other ad-hoc tasks related to fraud operations

Qualifications

Minimum Qualifications :

• Minimum of 2 years professional experience in operation and investigation related to fraud, abuse, or cybercrime.
• Knowledge of global fraud trends and regulatory environments.
• Detail-oriented and highly analytical, with an ability to understand complex relationships among large datasets
• Strong ability to gather information from various sources to substantiate investigation hypotheses;
• Work well under pressure, and can prioritize high impact escalations
• Experience conducting KYC, transaction monitoring, ecommerce fraud
• Experience working with domestic and global teams, merchants, vendors, and buyers

Preferred Qualifications :

Experience conducting KYC, transaction monitoring, ecommerce fraud

And add this one :

Excellent communication skills-ability to understand opposing points of view on highly complex issues

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.

Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy.

To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws.

If you need assistance or a reasonable accommodation, please reach out to us at https : / / shorturl.at / ktJP6

Data Security Statement

This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.