User Experience Lead (Open to Remote)

Job Summary

In this role you will be responsible for shaping the user experience for , customer-facing elements of related software, and other future digital products & services.

You will lead and manage the UX design process, develop design systems, conduct user research and collaborate with cross-functional teams to create a seamless and intuitive online shopping experience.

Reporting to the Director, eCommerce Product Management, you will play a critical role in the success of our fast-growing $200+ million eCommerce channel and in increasing the eCommerce share of $200+ billion overall company sales.

You will focus on driving an optimal and engaging user experience for over 1 million site sessions per week, leading all aspects of information architecture, interaction design, visual design, usability evaluation, user research and cross-functional collaboration to ensure that user experience design aligns with business goals and technical constraints.

You will leverage strong leadership skills and expertise in user-centered design principles, research methodologies, strategic thinking and project management to create exceptional user experiences.

Who We Are

At Bob’s, we have fun, we love what we do, and it shows in our expansive growth! Bob’s Discount Furniture is more than just a furniture store.

We are one of the fastest growing omni-channel furniture retailers in the country with 165 stores in 24 states.

How We Will Support You

At Bob’s we understand there are many companies you can choose to work for, so, along with exceptional opportunities for career growth we offer a fun team-oriented work environment and great benefits! Let us tell you more.

Benefits & Perks- We’ve got you covered! We believe in supporting our employees and their families in the best ways possible is a top priority.

We focus on three core wellness pillars : Emotional, Physical and Financial. Below are just some of the benefits that we offer :

Feeling under the weather, we’ve got you covered! We offer Nationally provided Medical, Dental and Vision Insurance

Paid Vacation, Personal Days, Sick Days, Holidays, work anniversary and your Birthday! After all, your birthday should be a holiday

401(k) Profit Sharing Plan with a Generous Company match!

Pet Insurance to help keep your furry friends happy and healthy

Life insurance Employer-paid basic Life Insurance, with the option to add Voluntary Life Insurance as well!

Financial Planning, Voluntary Legal Benefits and Wellness Plans

We already offer value priced furniture, but on top of that we offer a Generous Employee Discount starting on your 1st day!

Additional Employee Discounts through the Hays Perks discount program offering hundreds of online discounts from your favorite merchants.

And so much more!

Culture and Core Values- At Bob's we have a set of core values that shape the decisions we make every day and help define our company culture.

These values comprise what we call "The Bob's Way." Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability and Fun.

DIVERSITY IS A CORE VALUE AT BOB’S

At Bob’s Discount Furniture, we want you to feel at home. Whether you’re shopping with us or a part of the Bob’s team, we want you to know that you are valued, appreciated, and free to be who you are.

We are committed to creating a place as diverse as the communities we serve.

Learn and Grow- We believe in developing our team members and helping them grow both personally and professionally! We promote Professional Development : In-person, virtually and offer an infinite library of on-demand classes in Workday Learning.

We also offer Tuition Reimbursement as well as the BDF Education Foundation Scholarship Program open to employees and their dependents.

Want to grow at Bob’s professionally? We look to promote from within our organization by having robust succession planning in place to ensure that our team members have the opportunity to advance their careers.

Responsibilities

Collaborate with stakeholders, such as product managers and executives, to define the overall UX strategy and goals of a project or product

Lead efforts to streamline the UX / UI design creation and production process chain

Develop a scalable design system and interface

Lead end-to-end design of a product, including research, strategy and visual design

Translate concepts into front-end specifications with user flows, wireframes, mockups, visual designs and interactive prototypes that lead to intuitive user experiences

Conduct usability testing to identify customer pain points and create wireframes showcasing interaction flows, information architecture and designs to combat these pain points

Serve as a subject matter expert in design & design research, and evangelize current trends and patterns for mobile-first design

Ensure digital experiences are intuitive, user-friendly, and meet the needs and expectations of the target audience

Adapt product experiences to different audiences based on their needs and the devices they use (feature personalization, responsive design, accessibility)

Create and facilitate an environment, process and design system that supports consistent UX principles and processes across devices and channels

Facilitate collaboration and discovery sessions between Engineering, Product, Marketing, Merchandising, Operations and UX

Lead the development of personas, user flows and scenarios, goal / task analyses, and other key tools of user-centered design

Support multiple projects in parallel

Coordinate workload and resources for internal and external UI / UX staff, collaborating with stakeholders to meet and negotiate deliverables / deadlines as necessary

Ensure wireframes, process flows, and other UI / UX artifacts can be successfully delivered from ideation to implementation within development timelines and technical restraints, partnering with product and development teams

Early development of multiple concepts and production of user stories and high-level requirements for UX

Understand business objectives, complex workflows, and end-user needs with ability to translate that into a seamless experience for the customer

Influence product strategy and future vision of product, striving to build strong business relationships with internal and external partners and keep cross-discipline teams aligned

Advocate for strong user perspective across all scrum teams and product development

Assign tasks, provide guidance and mentorship, and foster collaboration within UX team and across disciplines

Participate in test planning and execution to ensure that expected results will satisfy business and non-functional requirements

Champion user-centered design principles within the organization, leverage data from user tests, analytics, and A / B tests to drive the design process, and to create experiences that meet user needs (while simultaneously addressing business goals)

Manage and develop staff and consultant UX designers

Required Qualifications

Bachelor’s Degree in a Design discipline such as Human Computer Interaction, Product, Industrial, Digital, Information Architecture or another closely related field

5+ years of extensive work in UX for customer-facing applications

2+ years of experience leading UX for B2C applications and mobile design, partner interactions, process management, as well as people management and development

Extensive experience in developing scalable design systems, concepts and structures

Proficient in leading industry UX / UI prototyping tools

Proficient in leading industry UX / UI design software

Proficient knowledge of coding languages including HTML, CSS and JavaScript

Strong understanding of design, usability and research best practices

A design portfolio demonstrating both creative thinking and the delivery of solid end-to-end scenarios on highly desirable, responsively designed websites

Familiarity with ADA WCAG AA compliance guidelines to drive all UX deliverables

Knowledge of project management and leadership fundamentals

Detail driven, highly organized and able to manage time across several concurrent projects

Extensive experience collaborating across Product and IT teams on technical implementations

Agile mindset, comfortable operating in an evolving environment with changing priorities

Able to explain to stakeholders, engineers, designers, and other team members why a feature should do something, what it should do and how it should do it, and be able to justify it from a user, functional, or a business perspective

Creative with a love of visuals and intuitive interfaces, meticulous attention to detail, and obsessed with understanding customers

Love working in a cross-functional, fast-moving, and highly collaborative environment focused on striving for excellence, managing change, and finding actionable solutions

Experience implementing and adhering to brand guidelines

Strong work ethic and self-motivated with ability to take ownership, prioritize, meet deadlines, and work independently (including remote work)

Empathetic, open to feedback and able to communicate effectively

Preferred Qualifications

Experience with SAP Hybris platform a plus

Experience with Bloomreach CMS a plus

Experience with Adobe XD or similar design tools as well as prototyping tools

Experience in the Retail industry (furniture category)

Physical Requirements

n / a

Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities :

$111,000 - $139,000