Service Manager

Job Description

Job Description

Salary : Dependent on experience

About Us

A family-owned company in Sugar Land, Texas, Welker designs and manufactures innovative solutions for the oil and gas industry and beyond.

With 65+ years of industry experience, ERP system, 3D CAD software, and on-site manual and computer-aided machines, we are a one-stop-shop for industry-leading products, turnkey solutions, and worldwide service.

If you're looking to make a difference at a dynamic, forward-looking company, Welker might be the right fit for you.

About our Service Manager

Our ideal candidate is a strategic leader with a strong desire to grow our Service Department. We are looking for someone who is eager to learn our products and clients while driving continuous improvement.

If you are mechanically inclined and have a passion for customer satisfaction and compliance, this is the position for you.

Responsibilities

• Review service calls to ensure successful resolution; approve expense reports for field service jobs
• Report on key metrics and communicate their impact on business operations
• Evaluate warranty repairs; partner with Engineering and Technical Experts for any identified issues
• Oversee service technicians and ensure health and safety compliance per industry standards
• Coordinate and participate in technical training programs as needed

These are some of the more frequent tasks you could expect to perform during your workday, but you may be called upon to fulfill other duties as needed.

Key Skills

• Communication : You will interact with peers, managers, and industry leaders in a kind and professional manner, because communication is essential for a successful day.
• Teamwork : You work well with others as a leader with an attitude of cooperation and achievement, and you are committed to the success of the team as a whole
• Work Ethic : You have excellent organizational and follow-through skills with a highly developed sense of urgency and prioritization;

ability to handle complex tasks within tight deadline parameters

• Attention to detail : You make a conscious effort to focus on quality and safety
• Committed to Learning : You are committed to learning our extensive product line, from what these products do to understanding the mechanics of how they work

The Welker team is a diverse and motivated group. These key skills keep our Service department running smoothly.

Qualifications

• Proficient in Microsoft Office Applications; ability to learn Welker’s ERP system
• Prior experience managing others
• Knowledge of field service work and industry standards; experience preferred
• Must be able to lift and carry at least 50 lbs. unassisted
• Must possess a valid driver’s license and a clean driving record
• High school diploma or equivalent, supplemented by hands-on or vocational school training

Does this sound like you? Submit your application, and let’s talk!

This is a full-time position that may need occasional travel. Starting salary is determined by experience, education, and potential.

Welker cares for our employees, so we offer competitive benefits, including paid time off, paid holidays, health / dental / vision insurance, 401k, and tuition reimbursement.