Program Manager

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop.

Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Primary Purpose

The responsibility of this role is to lead large, complex, high risk strategic projects / programs. Utilizing a blend of strategy and project management skills, managers will ensure value delivery within the defined time, scope, and budget.

This role is responsible for driving the delivery of the expected business value to the satisfaction of executive stakeholders.

This role is a strategic partner with Portfolio team leadership in development of the project approach while providing transparency, guidance, feedback, and accountability to meet project objectives.

This manager supports the ADUSA strategic portfolio, supporting multiple projects to build a clear view of interdependencies in the portfolio.

Our flexible / hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Salisbury, NC , Chicago, IL, Quincy, MA, Carlisle, PA, Scarborough, ME, and Hyattsville, MD.

Applicants must be currently authorized to work in the United States on a full-time basis.

Duties and Responsibilities

• Engages with Strategy Managers, Project Managers, Business Leads, Executive Sponsors and project teams to establish baseline project objectives, scope, schedule, budget and resources
• Works with the business leads and executive sponsors to ensure alignment of project / program scope and overarching ADUSA strategy.
• Participates in development of the project charter, obtains stakeholder approval, and manages scope changes over the duration of the project
• Participates in the development of the project governance, working with the business to develop, obtain stakeholder approval, and ensure information remains current and teams are held accountable thus enforcing the ADUSA governance discipline
• Develops and maintains project plans for each project / program within PPM tool for ADUSA Portfolio managed initiatives, adhering to the standard format and at the proper level of detail to adequately track and report on progress
• Develops and maintains risk / assumptions / issues / dependencies for each initiative to appropriately track project / programs actions, issues, and risks to resolution / mitigation
• Develops consolidated, standard, and accurate initiative status reporting, as per the defined schedule, that provides transparency to the project / program progress and any issues or risks that could have a negative impact
• Identifies and engages in opportunities to further project management skill set and shares knowledge across the broader team
• Provides clear and concise written and verbal communication
• Effectively identifies and manages day-to-day priorities to support the demands of the business
• Facilitates meetings in a professional and efficient manner, demonstrating best practices for meeting management and applying ADUSA "partnership" behaviors
• Provides project teams with meeting agendas, recaps, key decisions, and next steps
• Acts as objective party, challenging, when necessary, to provide transparency to project stakeholders
• Has the foresight to understand impacts of change and decisions beyond the immediate results
• Facilitates dialogue between business stakeholders in order to resolve conflict
• Identifies and escalates critical issues and risks to project sponsors or business leads in a timely manner in order to facilitate a mitigation plan
• Manage and maintain all project documents within the project's SharePoint
• Liaises with Organizational Effectiveness teams to develop and implement change management strategies and plans that maximize employee adoption and usage and minimize resistance
• Supports special projects to facilitate the success and technical maturity of the ADUSA Portfolio team
• Maintains Project Management certification or works towards certification
• Works closely with US Strategy Team, proactively identifying risks and opportunities to engage

Qualifications

• Bachelor's Degree in Business or related field or equivalent professional work experience / certification
• 3+ years' experience leading project work and / or teams
• Experience leading and enabling capabilities / features / functionality within project management software
• Demonstrated experience driving business vision and strategy and helping create strategic roadmaps
• Proven ability to influence cross-functional teams and building influence across internal teams, without formal authority
• Strong communication skills both verbal and writing, bridge builder
• Ability to understand new concepts quickly and work in a fast-paced dynamic work environment
• Excellent planning, analytical, organizational, problem-solving, time management, presentation, verbal and written communication skills
• Ability to travel up to 25% of time

Preferred Qualifications

• Master's degree in Business or related field or demonstrable equivalent
• Experience working in both Predictive / Waterfall and Agile / Adaptive delivery environments
• Project Management / PMO experience
• PMP Certification

LI-LL1 #LI-Hybrid

At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.

Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers.

We thrive on supporting great local grocery brands and their strategies.

We offer an experience where our associates are valued; Diversity, Equity, Inclusion and Belonging are infused in our business and our employees are representative of the communities that we serve.

We believe in total wellness, which encompasses a blend of physical, financial and emotional wellness.

We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.