Operations Manager

Operations Manager

Horizon Services of Mount Laurel, NJ is actively seeking to hire an Operations Manager to provide excellent leadership to our New Jersey Team. Are you ready to establish your career with an employer who truly values what you bring to their company?

Our experienced Operations Manager earns a competitive salary along with a robust full-time benefits package which includes medical, dental, vision, and life insurance, an FSA for medical including dependents, prescription drug coverage, a 401k plan, paid vacations and holidays, opportunities for growth, company events, a free on-site gym, a Verizon Wireless employee discount, and a family-friendly environment. If this sounds like the opportunity you've been looking for, apply now!

Horizon Services has built a reputation for outstanding service, exceptional quality, and unmatched reliability for the past 30 years. We are the largest and most well-respected air conditioning, heating, and plumbing company in the greater Delaware area. We are known to offer our customers a wide selection of services, products, and home comfort solutions along with the most knowledgeable and professional technicians in the industry.

With a team of more than 600 dedicated employees, we have offices in four different locations throughout Delaware, Southern New Jersey, Northeastern Maryland, and Southeastern Pennsylvania. We have continually been recognized as one of the best places to work in the area and have been ranked in the top five in the annual Wilmington News-Journal / Workplace Dynamics' "Top Workplaces" list for medium-sized companies and have been honored with numerous awards. We know that our team is responsible for our success, which is why we compensate them for their hard work with competitive wages, excellent benefits, and security for themselves and their families.

Position Summary

Plan, direct, or coordinate the operations of said location through strategic and tactical direction. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources within the location.

Essential Functions

• Oversee the location daily operations and facility management in support of company's growth.
• Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• Manage staff, preparing work schedules and assigning specific duties.
• Establish and implement departmental policies, goals, objectives, and procedures, conferring with Executive members as necessary.
• Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
• Plan and direct activities such as service promotions, coordinating with other department heads as required.
• Monitor departments to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.
• Develop or implement service-marketing strategies, including advertising campaigns or promotions.
• Implement or oversee environmental management or sustainability programs addressing issues such as recycling, conservation, or waste management.
• Oversee the dispatch coordination of all service departments.
• Other duties as assigned.

Position Qualifications Competency Statement(s)

Business Acumen - Ability to grasp and understand business concepts and issues.

Decision Making - Ability to make critical decisions while following company procedures.

Communication, Oral - Ability to communicate effectively with others using the spoken word.

Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions.

Sales Ability - Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea.

Responsible - Ability to be held accountable or answerable for one's conduct.

Reliability - The trait of being dependable and trustworthy.

Loyal - The trait of feeling a duty to the employer.

Empathetic - Ability to appreciate and be sensitive to the feelings of others.

Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.

Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.

Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge / skill areas.

Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.

Accountability - Ability to accept responsibility and account for his / her actions.

Skills & Abilities

Education : High School Graduate or General Education Degree (GED) : Required Bachelor's Degree (four year college or technical school) : Required