Job Description
As a Medical Assistant - Healthguide, you will be supported by clinical teams in your strengthening of the connection between the patient and their primary care physician / medical practice staff, as well as improving the patient’s health and well-being.
The Medical Assistant - Healthguide will engage with patients and help them navigate their care, solve their healthcare issues, and improve communication with their medical practice.
WHAT YOU’LL BE DOING
Working primarily remotely, Medical Assistants - Healthguides will be working with the patient’s medical practice staff and Guidehealth’s Case Management team, to manage a targeted population of patients.
Functioning independently and being a highly collaborative team member as an extension of medical practice.
Assisting the patient in achieving better health outcomes by addressing their questions and concerns, connecting them with the medical practice, partnering in implementing high-impact care plans and closing care gaps, escalating medical issues, and navigating them to the right resources including assisting with referrals to specialty care and community-based organizations (CBOs).
Accurately documenting patients’ medical history and medical issues in the electronic health record (EHR).
Understanding the referral and prior authorization process.
Continuously building a trusting, professional, working relationship with assigned medical practices and within the Guidehealth organization.
Implementing and meeting assigned Key Performance Indicators to produce a positive patient health outcome, while decreasing medical spend.
Utilize effective communication modalities (calls, texts, portals, emails) to engage high-risk patients.
Appropriately escalating medical issues to the Health Guide Registered Nurse, Primary Care Physician Medical practice or Guidehealth leadership.
Occasional travel to the supported primary care physician offices.
Following all security policies and procedures in order to protect all PHI (Protected Health Information) under Guidehealth’s custodianship as well as Guidehealth Intellectual Properties.
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