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Care Coordinator

Care Coordinator

Heartland Counseling ServicesSouth Sioux City, NE, US
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Job Description

Job Description

Salary : 46,000-50,000 DOE

TITLE : CARE COORDINATOR

REPORTS TO : HOME-BASED SERVICES SUPERVISOR

STATUS : EXEMPT

MAIN FUNCTION : The Care Coordinator supports clients by facilitating access to behavioral health, medical, and social services. This position coordinates care across multiple providers and systems to ensure clients receive comprehensive, person-centered services that promote recovery and well-being. The Care Coordinator collaborates closely with clients, families, and the multidisciplinary team to assist in implementing and monitoring individualized care plans.

DUTIES / RESPONSIBILITIES :

  • Provide all services in accordance with the policies and procedures of Heartland Counseling Services, applicable professional codes of ethics, and all payor, licensing, and governmental rules.
  • Conduct and Review comprehensive Needs Assessment to identify client needs, strengths, and barriers while considering provider recommendations.
  • Implement, and monitor individualized care plans in collaboration with clients, families, and clinical teams.
  • Facilitate timely access to behavioral health, physical health, social, and community resources.
  • Coordinate referrals and follow-up with internal and external providers to ensure continuity of care.
  • Coordination during transitions in levels of care.
  • Document client services provided according to clinical standards, rules, regulations, and agency procedures.
  • Participate in interdisciplinary team meetings, care coordination meetings, and quality improvement initiatives.
  • Assist clients with appointment scheduling, transportation, and other logistical needs.
  • Advocate for clients to reduce barriers to care, including addressing social determinants of health.
  • Maintain confidentiality and professional boundaries at all times.
  • Collaborate with providers such as primary care physicians, therapists, nurses, and peer support specialists.
  • Assist with the collection, maintenance, and analysis of participant data as needed.
  • Ensure compliance with all required regulations and standards.
  • Perform other related duties as assigned.

REQUIRED SKILLS / ABILITIES :

  • Maintains confidentiality when working with clients.
  • Strong verbal and written communication skills.
  • Ability to work effectively in a multidisciplinary team environment.
  • Knowledge of behavioral health, substance use, and social service systems.
  • Skilled in problem-solving and client advocacy.
  • Proficient in electronic health records (EHR) documentation.
  • Ability to develop positive relationships with diverse populations.
  • Strong organizational and time management skills.
  • Possess a valid drivers license and an insurable driving record (if applicable).

    • EDUCATION & EXPERIENCE :

  • Bachelors degree in social work, psychology, nursing, counseling, or related field preferred.
  • Minimum 2 years of experience in behavioral health, case management, or care coordination. Experience in a CCBHC or community mental health setting preferred.

    • PHYSICAL REQUIREMENTS :

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.
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    Care Coordinator • South Sioux City, NE, US