Technical Support Technician (US Remote)

Job Description

This individual will be responsible for providing technical support, procedures, and helping others in the support organization.

Responsible for building and maintaining positive, effective, and mutually beneficial-working alliances with customers. Initiate problem-solving action and follows through to resolution.

Individual will perform root-case analysis of problems to formulate and recommend improved alternative operations and assist in the troubleshooting and deployment of the PremierOne system.

Basic Skills

• 10+ years Computer Science, Networking, Engineering, System Maintenance experience (public safety system experience preferred)
• 10+ years of Public Safety Applications experience involving CAD / RMS / Mobile, and other emergency 911 center equipment greatly preferred
• Proven track record working with or deploying enterprise hardware and software solutions; HP preferred
• Experience creating positive working relationships with customers and application end users.
• Able to function effectively in a fast-paced and demanding environment that regularly requires the ability to multitask.
• Excellent verbal and written communication skills
• Comfortable working both alone and in a team environment.
• Experience with Microsoft Windows Server and Desktop Operating Systems (MCSA / MCSE skills)
• Experience with Microsoft SQL Server, ODBC and Ops Manager (SCOM)
• Experience with Microsoft SQL scripting and maintaining
• Experience with Public Safety Applications including CAD and Mobile
• Ability to troubleshoot application system issues including hardware, network and third-party components

Preferred Knowledge / Skills :

• Motorola PremierOne CAD and / or RMS Experience
• Bachelors degree or 10+ years of relevant experience
• Microsoft SQL Experience
• Basic understanding of networking (socket connections, ports and hosts, etc.)
• Experience with GPS / AVL devices
• Experience with Python scripting

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers

LI-DB1

LI-REMOTE

Basic Requirements

• High School Diploma or equivalent
• 1+ years of experience working in a customer support or tech support environment
• Must be able to obtain background clearance as required by government customer
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Our U.S. Benefits include :

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world.

If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions.

To request an accommodation, please email .