Senior Research Operations Manager

Who we are

To be considered for an interview, please make sure your application is full in line with the job specs as found below.

Samsara (NYSE : IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations.

At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy.

Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing and we are excited to help digitally transform their operations at scale.

Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility.

As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term.

Recent awards we've won include :

Glassdoor's Best Places to Work 2024

Best Places to Work by Built In 2024

Great Place To Work Certified 2023

Fast Company's Best Workplaces for Innovators 2023

Financial Times The Americas' Fastest Growing Companies 2023

We see a profound opportunity for data to improve the safety, efficiency, and sustainability of operations, and hope you consider joining us on this exciting journey.

About the role :

At Samsara, we're dedicated to enhancing user experiences across all our digital platforms. Our mission is to innovate and optimize our products to meet and exceed user expectations.

We are looking for an experienced User Experience (UX) Research Operations Manager to join our dynamic team. In this role, you will lead our efforts to streamline and manage UX research processes, tools, and resources to support our research team in generating insights that drive our product development forward.

You should apply if :

• You want to impact the industries that run our world : Your efforts will result in real-world impact helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career : If you put in the work, this role won't be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You're energized by our opportunity : The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best : At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.

In this role, you will :

• Implement, manage, and oversee all aspects of UX research operations, including participant recruitment, scheduling, budgeting, and logistics.
• Work closely with UX researchers, product managers, designers, and engineers to understand their research needs and ensure they are met in a timely and efficient manner.
• Develop and enforce best practices for managing research data, tools, and participant privacy in accordance with industry standards and legal requirements.
• Lead the selection and management of research tools and technologies, ensuring they meet the team's needs for conducting and analyzing research.
• Create and maintain a repository of research insights and findings to promote knowledge sharing and inform future research.
• Train and mentor team members on research operations processes and tools.
• Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role :

• Bachelor's or Master's degree in Psychology, Human-Computer Interaction, Information Science, Operations Research, or a related field.
• 5+ years of experience in UX research or research operations.
• Demonstrated experience in managing research operations, including participant recruitment, data management, and budgeting.
• Strong understanding of UX research methods and best practices.

An ideal candidate also has :

• Excellent communication, organizational, and project management skills.
• Ability to work collaboratively in a fast-paced, ever-changing environment.
• Proficiency in research tools and software (e.g., Maze, Dovetail, etc.).

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law.

We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.

Benefits

Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more.

Take a look at our Benefits site to learn more.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities.

Please email [email protected] or click here if you require any reasonable accommodations throughout the recruiting process.

Flexible Working

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements.

Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely.

J-18808-Ljbffr