Training Supervisor

Training And Development Manager

Founded by a small group of educators, Michigan Schools & Government Credit Union (MSGCU) has been providing quality financial services to the community for more than 70 years. We are financial champions committed to helping our members achieve financial success by rallying behind them and their goals. As the sixth largest Credit Union in Michigan, MSGCU has 24 branch offices in southeast Michigan, over 450 team members, 150,000 members, $4 billion in assets, and a 97% member satisfaction rating for two decades.

We are a caring organization that strives to ensure an equitable and inclusive culture where everyone is valued and respected. Our dedication to team member engagement has contributed to the honor of being named a Top Workplace by The Detroit Free Press twelve years in a row.

If you have a passion for helping people and providing exceptional and dependable service, we want you on our team!

Overview of Responsibilities

Leads dynamic and impactful training sessions while guiding trainers in delivering learning experiences that align with organizational talent development strategies. Oversees the daily operations of foundational training programs, ensuring consistent, high-quality facilitation. Manages scheduling, progress tracking, and learning assignments for all new team members to support a seamless onboarding experience.

Essential Duties and Responsibilities

• Delivers engaging and effective development experiences across multiple learning modalities to support a consistent and high-quality team member experience. Ensures foundational training classes are executed in a manner that strengthens team capabilities, builds strong member relationships, and promotes member-centric solutions. Aligns training classes with organizational objectives, tailors content to diverse learning styles and ensures integration into existing strategies.
• Evaluates training effectiveness by gathering feedback, analyzing performance data, and identifying learning gaps. Applies insights to refine content, adjust delivery methods, and improve development strategies that drive stronger learning outcomes.
• Maintains and applies knowledge of the business and industry trends to advance organizational goals and proactively identify gaps in existing processes, training practices, and emerging needs.
• Enables team's success by providing clear direction and setting clear expectations. Holds self and others accountable, executing at a high level of effectiveness to drive results and achieve expected outcomes consistently, even under tough circumstances.
• Plans, aligns and prioritizes work to meet organizational goals and other commitments, anticipates and mitigates risks appropriately, and manages time and resources efficiently.
• Supports the execution of retail workshops by coordinating with the talent developers to define training deliverables and reinforcing key messages to ensure clear and consistent training delivery.
• Drives engagement by creating an inclusive environment where team members feel valued, motivated, and connected to shared organizational goals. Develops talent by enabling team members to build skills to meet both their career goals and the organization's goals through mentoring, coaching, and relevant development opportunities.
• Effectively communicates using various forms of communication (written, verbal, presentation), models Crucial Conversations skills, facilitates topical discussions and actively listens to accommodate the needs of different audiences.
• Partners with content owners and subject matter experts to maintain and update LearningLinks pages to ensure content is accurate, relevant, and supports team member development.
• Gains the confidence and trust of others by modeling honesty, integrity authenticity, and behaviors that align with organizational values. Makes responsible choices and exemplifies courage by stepping up to address difficult issues. Maintains a trusting relationship with direct team, peers, manager, and stakeholders.
• Models self-awareness by soliciting feedback and self-reflection to gain productive insight into personal strengths and weaknesses.
• Displays learning agility by being adaptable in multiple environments, continually increasing and applying knowledge and skills.
• Models situational leadership by adapting leadership approach and demeanor in real time to match the shifting demands of different situations and more effectively connect with people, influence behaviors and generate effective outcomes.
• Exhibits discipline by consistently modeling and expecting a thoughtful, structured approach, where work processes are optimized through the sharing of knowledge and expertise regarding the most effective and efficient processes for getting things done, and with a focus on continuous improvement.

Education and Experience Requirements

Working Conditions

Compensation and Benefits

Competitive salaries are just the starting point for MSGCU team members. Generous health benefits, vacation time, retirement plan contributions and discounts on loans and phone service also come with the job.