Senior IT Support EngineerPartnership Employment • New York, New York, US
serp_jobs.error_messages.no_longer_accepting
Senior IT Support Engineer
Partnership Employment • New York, New York, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionSet up, test, deploy and maintain computer laptops, desktops, printers, mobile devices, office phones and conference room audio / video equipment. Hands on experience with : o Data center IT infrastructure components and systems, o LAN and WLAN networking hardware, and o Security appliances and hardware. Administer Microsoft Windows Server OS and Server based applications. Administer corporate based server side applications, SAAS / cloud administrator portals, network and storage appliances and systems. Set up, test, deploy and maintain corporate standard computer software. Set up, test, deploy and maintain computer patch management solution. Perform user hardware and software version upgrades, security patches, firmware updates, equipment refreshes / replacements and optimizations. Keep physical and virtual computer patterns and images up-to-date with latest security patches and software versions. Create, follow, and maintain detailed documentation of IT processes, procedures and checklists, and update knowledge base to ensure optimal efficiency and consistency in operations and project delivery. Submit documentation of issues, troubleshooting steps taken and their resolution, and new practices in the internal knowledge base. Conduct user training, gather feedback, and update training guides as needed. Enter new hardware equipment details, software, and services license information. Track changes, replacements, and repairs. Set up, test, deploy and maintain corporate asset management tool. Learn new technologies as required for tasks, projects and to administer department and organization functions. Handle potential security threats and events with a higher priority. Lead desktop support related projects such as operating systems migrations, software upgrades, patch management and hardware upgrades. Coordinate with external vendors for requests, tasks, projects and escalated issues. Research new technologies and tools to improve desktop support capabilities, efficiency, and security. Locate opportunities for areas that can be automated to improve team efficiency and user experience. Experience delivering technical customer support interactions in-person and / or remotely. Experience responding to new or open support tickets received from various communication methods such as : email, phone, texts, walk-ins, chat tool and / or video call. Experience applying intermediate to advanced technical capabilities to diagnose and resolve issues. Experience supporting : Desktops, laptops, and accessories (monitors, docking stations, webcams, USB devices) running Windows, Mac desktops, Macbooks, and iOS devices, HP printers and Canon copiers a plus, and Android and iOS phones and tablets. A plus to have experience assisting with, managing and supporting data center IT infrastructure and components such as : network equipment, security appliances, server hardware, storage appliances or arrays, UPS, PDUs, environmental monitoring devices. Experience creating user accounts, user groups, assigning and maintaining resource permissions across Microsoft server applications, Windows-based server applications and stand-alone appliances, devices and systems. Experience administering and supporting Windows Server OS. Experience administering Active Directory and Microsoft Exchange at a basic or intermediate level. Experience administering and supporting Windows based File Servers and Print Servers. Experience managing telecom PBX platforms such as Avaya IP Office. Experience supporting remote access solutions such as VMware Horizon virtual desktops and Citrix VPX / VPN endpoints. Experience supporting Email Filtering Gateways such as Mimecast. Experience managing security endpoint portal such as Sophos. Experience supporting Windows 10 / 11 and Mac operating systems. Experience supporting some or all of current corporate standard software : Microsoft Office, Microsoft 365, Zoom, Adobe Acrobat, Edge / Chrome / Firefox Web Browsers, Endpoint agents. Experience working with computer remote control solutions. Experience supporting corporate computer imaging solutions such as SmartDeploy. Experience managing door access control solutions. Experience performing Windows and Mac updates process for individual machines or using a patch management solution. Experience testing updates and patches before wider deployment to all computers. Experience configuring patch management solutions. Experience entering, editing and maintaining documentation or internal knowledge base solutions or structured and organized manual methods. Experience creating, drafting, updating and maintaining advanced technical checklists, processes, and user facing guides, manuals and how to’s. Experience managing inventory with an asset management tool or Excel. 8+ years of technical user support experience. Experience in small to medium-scale environments (under 100 people) preferred. Boutique financial services, law firm, or family office experience preferred. Strong interpersonal skills. Bachelor's degree required, preferably in information technology or related field. Commitment to delivering timely and professional service to executives. Strong foundational knowledge in diverse technical platforms. Demonstrated ability to prioritize work and to complete projects on time. Experience in highly secure and confidential environments; commitment to maintaining discretion and confidentiality. Excellent communication skills, both verbal and written. Must be a service-oriented, team-player eager to respond to requests and assist colleagues at all levels. Demonstrated strong organizational skills and exercises attention to detail. Demonstrated ability to collaborate well with others or work independently as the situation warrants. Commitment to professional ethics and integrity. Punctuality and regular attendance in office. In order to build productive relationships across the organization and to ensure effective collaboration, this role requires in-person presence in accordance with the organization’s hybrid schedule of working in the office three days per week.
THIS ROLE WILL BE ONSITE 3 DAYS PER WEEK IN MIDTOWN MANHATTAN 9 : 00-6 : 00, 2 DAYS REMOTE.
The following information provides an overview of the skills, qualities, and qualifications needed for this role.
NO H1S OR 3RD PARTIES.
SENIOR IT SUPPORT ENGINEER New York, NY Position Description Position Summary This is a customer oriented support role centered on providing basic to advanced technical support for end user desktop, laptop, mobile device, application and peripheral installation, configuration and issues.
Technologically proficient individual open to interact with users live or through other digital communication methods to provide guidance, troubleshooting and issue resolution.
The Senior IT Support Engineer’s ability to deliver on and resolve technology requests, tasks, and projects is an important part of this position.
A good understanding and working experience managing and supporting IT infrastructure, systems, servers, networks, security, computers, mobile devices, technology products and software combined with problem solving abilities to diagnose and resolve issues are important criteria to succeed in this position.
Responsibilities User Support
- Provide onsite and remote assistance for technical requests, diagnose, troubleshoot and resolve issues, communicate progress, follow up and ensure completion of support tickets.
- Monitor and track support requests in the helpdesk ticketing system, and document issues and their resolution.
- Train users on use of supported hardware, software and services within department and organizational guidelines and standards.
- Provide after-hours / on-call support as needed.
- Provide more in-depth troubleshooting for complex issues and administration for advanced technical requests that cannot be resolved through first-level or second-level support.
Hardware Support
Software Support
Maintenance
Documentation
Inventory
Additional Responsibilities
Qualifications User Support
Hardware Support
Software Support
Maintenance
Documentation
Inventory
Requirements
serp_jobs.job_alerts.create_a_job
It Support Engineer • New York, New York, US
Job_description.internal_linking.related_jobs
The Manager of Technical Services is a critical role responsible for overseeing the development, implementation, and maintenance of the organization's desktop, compute and storage infrastructure.Th...serp_jobs.internal_linking.show_more
FlexTrade Systems is a provider of customized multi-asset execution and order management trading solutions for buy- and sell-side financial institutions.
Through deep client partnerships with some o...serp_jobs.internal_linking.show_more
Who We Are Jaros, Baum & Bolles (JB&B) is a MEP engineering firm headquartered in New York City with additional offices in Boston and Philadelphia.
For over 100 years, JB&B has leveraged...serp_jobs.internal_linking.show_more
Senior System Administrator Five Rivers IT is a rapidly growing Managed IT support firm headquartered in Northern New Jersey, serving clients both locally and beyond.
We are dedicated to delivering ...serp_jobs.internal_linking.show_more
Join CMIT Solutions of Hartford & Stamford as a Part Time IT Support Associate and embark on an exciting journey to enhance your IT expertise.
This role offers you the unique opportunity to work...serp_jobs.internal_linking.show_more
IT Support Associate, End User Experience Position Overview : .Brilliant Earth is hiring an IT Support Associate to join our IT team.
As a member of the IT team, this role will be instrumental i...serp_jobs.internal_linking.show_more
JGS Insurance, located at Bell Works in Holmdel, NJ, is looking for a motivated high-energy individual with a desire to work in the insurance field.
Jacobson, Goldfarb & Scott, Inc.JGS Insurance...serp_jobs.internal_linking.show_more
System Engineer Job Duties : Manages and monitors all installed systems and infrastructure for ...serp_jobs.internal_linking.show_more
Senior IT Corporate Manager Stamford, CT.Be a part of a revolutionary change.At Philip Morris International (PMI), we've chosen to do something incredible.
We're totally transforming our business a...serp_jobs.internal_linking.show_more
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best.
When a network goes down, vital information may be l...serp_jobs.internal_linking.show_more
IT Manager Job Duties : Maintains information technology strategies.Researches and im...serp_jobs.internal_linking.show_more
Established company looking to bring on their new DIr of IT.This Jobot Job is hosted by : Adam Bennett.Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume.Salary...serp_jobs.internal_linking.show_more
Senior It Manager Capital Markets Front Office Support.Extensive experience in IT with strong knowledge of Capital Markets including Fixed Income Products (FX, Cash, Derivatives)Solid Supervisory ...serp_jobs.internal_linking.show_more)
Senior Manager, Delivering Deal Value.A career within Delivering Deal Value will provide you with the opportunity to help clients achieve maximum value on their deal transactions by solving transfo...serp_jobs.internal_linking.show_more
EMEA (Applications from outside EMEA will be automatically discarded).Qdrant is an Open-Source Vector Database : .We help businesses harness modern AI technologies by providing state-of-the-art neura...serp_jobs.internal_linking.show_more Take the next step in your career as our new Amazon IT Support Technician to assist with organizing, stocking, and general upkeep, coordinate tasks to ensure deadlines are met, and support the prep...serp_jobs.internal_linking.show_more 
Candidates must live in the NYC area.Parabit Systems, a well-established and rapidly expanding company in the security and self-service equipment industries, is currently seeking an experienced Fir...serp_jobs.internal_linking.show_more
The Manager of Technical Services is a critical role responsible for overseeing the development, implementation, and maintenance of the organization's desktop, compute and storage infrastructure.Th...serp_jobs.internal_linking.show_more
Senior IT & Cloud Infrastructure Engineer Working at Drawbridge At Drawbridge, we are committed to attracting and retaining the best individuals who enjoy working in a dynamic environment.You w...serp_jobs.internal_linking.show_more
Niagara N4 or Optimizer Advanced Certification a Plus.Analytical Skills and Troubleshooting.Software Development and Integration.
Experience in integrating complex systems and software applications....serp_jobs.internal_linking.show_more
Technical Support Manager
Atlantic Partners Corporation • Queens, NY, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
ITSM Platform Engineer
FlexTrade • Great Neck, NY, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days
Engineer, IT
JB&B • New York, NY, US
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_variable_days
Senior System Administrator
Five Rivers IT, Inc. • Fair Lawn, NJ, US
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_30
IT Support Associate
CMIT Solutions of Hartford & Stamford • Stamford, CT, USA
serp_jobs.job_card.part_time
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_30
IT Support Associate, End User Experience
Brilliant Earth • Secaucus, NJ, US
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_variable_days
IT Support and Help Desk
JGS Insurance • Holmdel
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_30
System Engineer
TradeJobsWorkForce • 10708 Yonkers, NY, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Senior IT Corporate Manager
Philip Morris International • Stamford, CT, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Information Technology Professional (IT Support)
US Navy • Newark, NJ, US
serp_jobs.job_card.part_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
IT Manger
TradeJobsWorkforce • 10710 Yonkers, NY, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Dir of IT
Jobot • New Rochelle, NY, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Senior IT Manager
Diverse Lynx • Jersey City, NJ, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Deals Accelerated Solutions IT Senior Manager
PwC (US) • New York, NY, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Senior Customer Support Engineer (EMEA-Based Candidates Only)
Qdrant • New York, United States
serp_jobs.filters.remote
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_30
Amazon IT Support Technician
TradeJobsWorkforce • 10033 New York, NY, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Senior Firmware Engineer
Parabit Systems • Bellmore, NY, USA
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_30
Technical Support Manager (Queens)
Atlantic Partners Corporation • Queens, NY, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Senior IT & Cloud Infrastructure Engineer
Drawbridge Partners • New York, NY, US
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_30
Integration Engineer
BSA Technology • Hawthorne, NY, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted