Job Description
About Us : ServiceNow is a leader in digital transformation, helping organizations streamline operations and deliver exceptional experiences.
We are experts in leveraging ServiceNow’s powerful platform to drive business value, and we are looking for a passionate and strategic thinker to join our team as a ServiceNow Business Process Consultant with Call Center experience.
If you have experience with Salesforce Service Cloud and are ready to expand your expertise, this is the perfect opportunity to transition your skills and make a real impact.
Job Overview : As a ServiceNow Business Process Consultant, you will play a crucial role in designing and implementing innovative business solutions that meet our clients’ needs.
You will work closely with stakeholders to understand their strategic objectives, document business requirements, and guide the delivery of transformative ServiceNow implementations utilizing your experience and knowledge with call center transformations.
This role is perfect for a seasoned Salesforce Service Cloud professional looking to take the next step in their career with ServiceNow.
Key Responsibilities :
Consult and Advise : Engage with senior business leaders to understand their goals and challenges, providing expert advice on how ServiceNow can optimize their operations.
Solution Design : Design end-to-end solutions using ServiceNow that align with business requirements, focusing on Call Center transformations and automation.
Requirements Gathering : Lead workshops to gather and document business requirements, translating them into functional specifications and user stories.
Process Improvement : Analyze current processes and workflows to identify areas for improvement and automation using the ServiceNow platform.
Cross-Functional Collaboration : Work closely with IT, operations, and business stakeholders to ensure that solutions are aligned with business needs and are implemented effectively.
Change Management : Support clients in navigating change by creating adoption strategies and training plans, ensuring seamless transitions to new processes.
Thought Leadership : Stay up-to-date with the latest ServiceNow capabilities, trends, and best practices, sharing knowledge with the team and clients.
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