CX Voice Operations Manager

VirtualVocations
Marietta, Georgia, United States
Full-time
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A company is looking for a Manager of CX Voice Operations.Key Responsibilities : Oversee configuration, management, and monitoring of call flows and CX technologiesAnalyze CX processes to improve member experienceManage personnel actions, including hiring, training, and evaluating direct reportsRequired Qualifications : Bachelor's degree in related area of study preferred8+ years of relevant experience or equivalent combination of education and experienceCall center, IVR, and call flow experience in an enterprise scale environment required5+ years' experience in Telephony Application Engineering3+ years' experience in people leadership

9 days ago
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