Senior Customer Success Outcome Manager

Job Description

Job Description

About Ping Identity :

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom.

And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom.

They come to cultivate it.

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture.

We champion every identity. One of our core values, Respect Diversity, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100.

At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.

You Will :

• Be a primary contact for Large Enterprise customers, identify and orchestrate teams within Ping to ensure overall understanding of strategic business goals.
• Engage with customer executives and other influential team members to identify, track and measure the overall impact of Ping solutions to the customer.
• Partner closely with Sales, Engineering, Product Management, Support, and Professional Services in a collaborative manner, with the goal of improving the customer experience.
• Develop and manage plans of action, and work with internal and external teams for issue resolution
• Prepare and present Success plans and Executive Business Reviews (EBRs) with customers to review overall health of the account and adoption of the Ping platform.
• Demonstrate advanced insights and understanding of customers' business / industry.
• Occasionally travel to customer sites or events (only when safe to do so).

You Have :

• At least 5 years of customer facing Enterprise Software experience in a Customer Success, Sales, Account Management or Project Management role
• Experience navigating in complex Enterprise IT environment
• Experience delivering software adoption best practices
• Experience working with executives internally and externally
• Experience in writing executive level documents and presenting to multiple levels within large organizations
• High technical aptitude to learn customer use cases and architectural requirements for Ping solutions

Life at Ping :

We believe in and facilitate a flexible, collaborative work environment. We're growing quickly, but remain true to the innovative, can-do startup values that got us here.

Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that's who we want to succeed with every day.

Here are just a few of the things that make Ping special :

• A company culture that empowers you to do your best work.
• Employee Resource Groups that create a sense of belonging for everyone.
• Regular company and team bonding events.
• Competitive benefits and perks.
• Global volunteering and community initiatives

Our Benefits :

• Generous PTO & Holiday Schedule
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Opportunity for Education Reimbursement
• Commuter Offset (Specific locations)

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together.

We are committed to building an inclusive and diverse environment where everyone's individuality is respected and everyone has an Identity.

In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.