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Concierge - Encore

Concierge - Encore

Sherman AssociatesMinneapolis, MN, US
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Job Description

Job Description

Be a part of something great and find yourself At Home, At Sherman! Our commitment to people and our vision for the future, combined with our history of success spanning decades, makes Sherman Associates who we are. We have become an industry leader by fulfilling our mission of Building Communities, Enriching Neighborhoods, and Empowering People.

If you are passionate about helping others and knowledgeable of multifamily residential real estate, we have the right opportunity for you! At Sherman, we pride ourselves on hiring resident-focused and skilled property management talent who strive to lead community operations. We believe we can offer a challenging, fast-paced and rewarding experience that is unique to supporting our mission, vision, and values.

Where will this role work?

This role will serve our luxury Encore apartments (123 units) in downtown Minneapolis, Mill District!

Core Business hours :

This is a full-time position. The schedule for this position will be Sunday - Thursday (Sun 10 am - 4 pm; Mon - Thur 10 am - 7 pm).

ESSENTIAL FUNCTIONS

  • Ensure customer needs are met; provide directions, suggestions for restaurants, post on active building local
  • events occurring.
  • Assist with welcome packet creation / move-in gift tailored to site marketing and branding.
  • Lead resident event coordination, planning and execution.
  • Patrol and manage property esthetics both interior and exterior.
  • Attend networking relevant function opportunities.
  • Survey current residents and prospects for desired services
  • Assist with resident retention program development.
  • Promote active resident engagement within the assigned community.
  • Maintains customer service and excellent relations with residents, resident cooperatives, commercial tenants,
  • outside agencies or vendors and organizations.
  • Works on the last day and first day of each month until responsibilities completed; some overtime may be
  • required.
  • Assists with leasing duties by making appointments, showing apartments, screening applicants, and application
  • process.
  • Other tasks & duties as assigned based on business needs.

REQUIRED SKILLS AND EXPERIENCE

  • 1-3 years of industry experience within residential real estate; or an equivalent number of years of education and
  • customer service experience.
  • Additional education in real estate, sales and / or business management is preferred.
  • Excellent verbal, written and presentation skills; Ability to communicate effectively with community tenants,
  • vendors / external parties, and across corporate divisions.
  • Knowledge of Real Page or other related Property Management software (Yardi, Lead2Lease, OneSite Accounting,
  • etc.) strongly preferred.
  • As applicable, must possess a valid driver's license, reliable vehicle with insurance and safe DMV driving record.
  • A passion for the mission, vision, and values of Sherman Associates.
  • Office hours may vary due to the specific needs of the portfolio.

    • WORK ENVIRONMENT

  • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
  • Exposed to ambient room temperatures, lighting and traditional office equipment found in a typical office environment; quiet to moderate noise level.

    • PHYSICAL REQUIREMENTS

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

    • ADDITIONAL SCREENING REQUIREMENTS

  • Must successfully meet criminal background screening requirements for position, including MN statute 299C.67 to 299C.71 (Kari Koskinen Background)

    • Benefits :

    Pay Range : $18-22 / hour + commission / bonus eligibility. Pay is based on several factors which vary based on position; including experience, skills, and knowledge the selected individual is bringing to the specific job.

    We offer a comprehensive benefits package to full-time employees which may include :

  • Medical, dental and vision insurance plans
  • Employer-paid short term disability
  • Employer-paid life insurance
  • Additional supplemental insurance policies including : Voluntary Accident & Critical Illness; Hospital Indemnity; Long-Term Disability; Pet insurance
  • Employer-paid employee assistance program
  • Fully vested 401k company match program
  • 9 Paid holidays and competitive PTO program
  • Sherman Associates' Starbucks and Hotel discounts

    • Sherman Associates is an Equal Opportunity and Affirmative Action Employer. We encourage women, minorities, individuals with disabilities, and protected veterans to apply.

    This job advertisement is intended to provide information essential to understanding the scope of the position. It is not an exhaustive list of skills, duties, responsibilities or working conditions associated with the position.

    Only applicants who complete our online application process will be considered for employment. Applicants that need reasonable accommodations to complete the application process may contact careers@sherman-associates.com.

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    Concierge • Minneapolis, MN, US