Assistant Store Manager - Restore Hyper Wellness, Cottonwood Heights
Job Description
Job Description
At Restore Hyper Wellness & Cryotherapy, we are revolutionizing the wellness industry with our state-of-the-art cryotherapy and wellness solutions.
Our mission is to enhance our clients’ health and performance through innovative treatments and exceptional service. We are seeking a dynamic and driven Assistant General Manager to join our team and help us deliver unparalleled experiences to our clientele.
Position Overview :
The Assistant General Manager will play a key role in supporting the General Manager in overseeing daily operations of our Cryotherapy and Hyper Wellness studio.
This role demands a proactive leader who can effectively manage staff, ensure operational excellence, and drive client satisfaction.
The ideal candidate will possess a blend of leadership skills, operational expertise, and a passion for wellness.
Key Responsibilities :
Operational Management :
- Assist in the daily management of studio operations, including opening and closing procedures, equipment maintenance, and inventory management.
- Ensure adherence to health, safety, and sanitation standards, including proper use of cryotherapy equipment and other wellness modalities.
Staff Supervision and Development :
- Support recruitment, training, and development of studio staff, including wellness practitioners, customer service representatives, and support staff.
- Foster a positive work environment through effective communication, team-building activities, and performance feedback.
Customer Experience :
- Oversee client interactions to ensure exceptional service and satisfaction, addressing any concerns or issues promptly.
- Implement and refine customer service protocols to enhance the overall client experience.
Sales and Marketing :
- Assist in the development and execution of marketing strategies, promotions, and community outreach initiatives to attract and retain clients.
- Monitor sales performance, track key metrics, and assist in achieving revenue targets.
Administrative Duties :
- Manage scheduling, payroll, and other administrative tasks to support smooth studio operations.
- Prepare reports on operational performance, client feedback, and other relevant metrics.
Innovation and Improvement :
- Stay updated on industry trends, new technologies, and best practices in cryotherapy and wellness.
- Contribute ideas for new services, programs, and operational improvements to maintain a cutting-edge studio environment.
Qualifications :
- Proven experience in a management role, preferably in the wellness, fitness, or hospitality industry.
- Canva and social media experience prefered.
- Strong understanding of cryotherapy and wellness modalities is a plus, with a willingness to learn and adapt.
- Exceptional leadership, communication, and interpersonal skills.
- Demonstrated ability to manage multiple tasks, solve problems, and make decisions effectively.
- Proficiency in Microsoft Office and experience with studio management software is preferred.
- Flexibility to work evenings, weekends, and holidays as needed.
Education and Experience :
- Bachelor’s degree in Business Administration, Management, Wellness, or a related field is preferred.
- Minimum of 3 years of experience in a management or supervisory role, with a focus on customer service, sales and operational excellence.
What We Offer :
- Competitive salary and performance-based incentives.
- Opportunities for professional development and career growth.
- A vibrant and supportive work environment with access to modalities in a cutting-edge wellness facility. Including discounts to several business partners.
- Complimentary access to our cryotherapy and wellness services.
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