Talent.com
Subsidy Program Intake Specialist/Care Manager
Subsidy Program Intake Specialist/Care ManagerFerd & Gladys Alpert Jewish Family & Childrens Ser • West Palm Beach, FL, US
Subsidy Program Intake Specialist / Care Manager

Subsidy Program Intake Specialist / Care Manager

Ferd & Gladys Alpert Jewish Family & Childrens Ser • West Palm Beach, FL, US
job_description.job_card.1_day_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Job Description

Job Description

Description : Job Summary :

We are seeking a detail-oriented and compassionate Intake Specialist / Care Manager to serve as the first point of contact for individuals, typically older adults, seeking subsidized services. This dual-role position involves conducting initial assessments, gathering essential client information, connecting individuals to appropriate services or programs, and providing ongoing care management to support clients’ well-being and independence.

The ideal candidate will possess strong interpersonal and organizational skills, a foundational knowledge of human services systems, and a passion for assisting individuals in navigating complex service landscapes. An Associate of Arts (AA) in Human Services is required, along with a genuine commitment to supporting individuals in need.

Key Responsibilities :

Intake Responsibilities :

  • Serve as the first contact for incoming clients via phone, email, or in-person visits.
  • Conduct intake interviews to assess client needs, eligibility, and urgency of services.
  • Collect and accurately document demographic and case information into the agency’s database.
  • Explain available programs and services clearly and compassionately.
  • Make appropriate internal referrals based on the client’s needs.
  • Support clients in completing required forms and documentation.
  • Monitor follow-ups for incomplete intakes or additional documentation.

Care Management Responsibilities :

  • Develop individualized care plans based on comprehensive assessments of clients’ needs, strengths, and goals.
  • Provide ongoing care management, including regular check-ins and reassessments to ensure services remain aligned with client needs.
  • Coordinate services with internal programs and external community resources, such as health, mental health, housing, and home care services.
  • Serve as an advocate for clients to ensure they receive appropriate, timely, and high-quality services.
  • Conduct home visits to assess living environments and ensure client safety and well-being.
  • Maintain accurate and up-to-date case notes, documentation, and care plans in accordance with agency and funder guidelines.
  • Participate in team meetings to review cases and collaborate on care planning.

    • Requirements : Qualifications :

  • BSW, LPN or related field required.
  • Previous experience in social service or case management role preferred.
  • Excellent interpersonal and communication skills, both written and verbal.
  • Strong attention to detail and data accuracy.
  • Knowledge of social services systems, aging issues, and available community resources.
  • Ability to manage multiple priorities and meet deadlines.
  • Proficiency in Microsoft Office and client management software.
  • Familiarity with Jewish culture a plus.
  • Valid driver’s license and ability to conduct home visits.
    • serp_jobs.job_alerts.create_a_job

    Intake Manager • West Palm Beach, FL, US