The Service Advisor provides critical telephone and in-person assistance to our valued clients.
He or she provides exceptional service to our customers by answering inquiries about our products and services and / or resolving issues or concerns in person, on the phone, and via the internet.
In addition, the Service Advisor helps with administrative duties, gathers information from technicians to sell services or repairs to customers, and helps process orders.
The ideal candidate has a pleasant and courteous personality, is fluent in English, can provide excellent customer service even during times of stress, and has strong phone and computer skills.
Previous customer service or other related experience is highly preferred.
RESPONSIBILITIES
- Interacts with customers by phone or in person to provide information about products and services, take orders, or document complaints
- Coordinates questions and issues with the appropriate department personnel
- Maintains records of customer interactions and transactions
- Handles customer complaints or escalates when necessary
- Meets or exceeds all service and sales targets
- Provides administrative assistance as needed
- Attends all staff meetings, trainings, and educational classes as required
- Performs other duties as assigned
QUALIFICATIONS
- High school diploma or GED required; some post high school education or training preferred
- Previous Service Advisor or related experience preferred
- Pleasant / friendly demeanor and an outgoing personality
- Highly professional and dependable
- Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
- Strong organizational and problem-solving skills
- Outstanding phone skills
- Strong computer and internet skills, including Microsoft Office suite
- Experience with CRM or other customer service software a plus
BENEFITS
- Monday - Friday work week (closed on Saturday and Sunday)
- Medical Insurance
- Dental and Vision Insurance
- Hourly pay plus commission
Advisor Safety Power Operations
Enbridge has an exciting opportunity for you! A Safety Advisor provides direct support to the operations (Power Business Unit - Wind and Solar Electricity Plants) regional/functional areas on the execution of the safety program. The Safety Advisor (SA) will support stakeholders with both in-field su...
HR Advisor - Compensation and Organizational Design (1143)
Serves as a trusted advisor to Proponents and advises Aramco Services Company (ASC) management on compensation & organization design matters. Serves in an advisory capacity and functions as an individual contributor collaborating with HR and business proponents on human resource-related matters....
Advisor Accounting
Are you looking for a phenomenal opportunity in accounting? If so, Enbridge has a great opportunity to become our Accounting Advisor!. An Accounting Advisor is responsible for preparing and reviewing the general financial aspects of matters impacting our GTM US consolidated assets. If this sounds li...
TVC - Claims Benefit Advisor - Strikeforce (Veteran Services Representative III)
Consults and instructs with Claim Advisors and VCSOs (Veteran County Service Officers) concerning veteran’s claims work and related problems. AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER:The Texas Veterans Commission does not discriminate on the basis of person’s color, race, national origin, gender, ge...
Automotive Service Advisor - WORK AT HOME
Imagine if your vehicle were meticulously maintained for optimal performance, and if you ever had a car problem or needed a scheduled service, a highly trained mechanic came to your home or office to do the job. YourMechanic is making that happen! YourMechanic is an online marketplace that enables v...
Service Advisor
We are adding an additional Service Advisor to our team because quite frankly, we do not have enough manpower to ensure each client receives the level of engagement they desire in addition to the stress that it creates for our team who wants to deliver that experience to every client. As a Ford Truc...
Service Advisor – Jeff Haas Mazda
Our Service Advisors are the face of our service department. Service Advisor – Jeff Haas Mazda. You’ll also act as the liaison between the customer and our Service Technicians, ensuring you are keeping the customer up to date on repair times, estimates, and when the vehicle is ready for pick u...
Personal Risk Premier Client Advisor
Required to perform essential functions and meet service standards and Best Practices developed by USI. Provide technical expertise (knowledge of insurance coverage and products, staying abreast on industry updates and changes) with service of new and existing clients. ...
Greenway Mazda - Automotive Service Advisor
Greenway Mazda is looking for an experienced and motivated automotive dealership Service Advisor to join our team. Being a determined self-starter who maintains a consistent level of outstanding customer satisfaction are must-have qualities for the Service Advisor position. One year of dealership Se...
Automotive Service Advisor
We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. Greet service department customers promptly and courteously—attitude is everything!. Upsell additional ...