Support Staff Supervisor - Patient Access

Support Staff Supervisor

Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington.

With a track record of global leadership in bone marrow transplantation, HIV / AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the worlds leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the worlds deadliest diseases and make life beyond cancer a reality.

At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems.

The support staff supervisor is primarily responsible for the oversight of daily operational activities within the clinic and the staff teams working in the department. This includes the recruitment, training, and performance management of staff as well as daily operational performance and serving as a liaison with management and staff.

Responsibilities

• Participates in the recruitment process for new staff including the development and oversight of orientation.
• Conducts staff performance management activities which includes evaluating and providing feedback on performance
• Develops staff training and participates in training delivery
• Oversees the daily work of the support staff, assists staff in prioritizing workloads when necessary, and ensures appropriate, daily staff coverage
• Encourages and fosters an environment of continuous performance improvements
• Serves a primary escalation point for troubleshooting and resolving issues surfaced by front line staff
• May assist in the onboarding of staff and / or providers
• Communicates relevant information to both managers and frontline staff
• Oversees the development of policies and procedure
• Maintains a working knowledge of all support staff responsibilities and provides coverage as needed

Qualifications

Required :

Preferred :

The annual base salary range for this position is from $77,976.00 to $104,249.00, and pay offered will be based on experience and qualifications. Fred Hutchinson Cancer Center offers employees a comprehensive benefits package designed to enhance health, well-being, and financial security. Benefits include medical / vision, dental, flexible spending accounts, life, disability, retirement, family life support, employee assistance program, onsite health clinic, tuition reimbursement, paid vacation (12-22 days per year), paid sick leave (12-25 days per year), paid holidays (13 days per year), paid parental leave (up to 4 weeks).

We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We desire priority referrals of protected veterans. If due to a disability you need assistance / and or a reasonable accommodation during the application or recruiting process, please send a request to Human Resources at hrops@fredhutch.org or by calling 206-667-4700.