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Medical Office Receptionist
Medical Office ReceptionistTexas Health Care PLLC • Fort Worth, TX, US
Medical Office Receptionist

Medical Office Receptionist

Texas Health Care PLLC • Fort Worth, TX, US
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Job Description

Job Description

Position Summary :

The Medical Office Receptionist provides administrative and clerical support across multiple front office

functions within a busy vascular surgery practice. This role is essential to maintaining an

efficient and patient-centered environment, ensuring seamless coverage across check-in,

check-out, scheduling, referrals, and insurance verification. The ideal candidate is flexible,

detail-oriented, and able to adapt quickly to changing priorities while maintaining a

professional and compassionate demeanor.

Key Responsibilities :

  • Greet patients and visitors warmly, creating a welcoming and professional environment.
  • Register patients accurately in the electronic medical records (EMR) system.
  • Verify patient insurance eligibility and collect co-pays and outstanding balances.
  • Schedule, reschedule, and cancel appointments according to clinic guidelines.
  • Answer and route incoming phone calls in a timely and courteous manner.
  • Triage phone calls appropriately by gathering necessary information and determining the urgency of the request.
  • Document messages clearly and accurately in the EMR or communication system.
  • Follow established protocols for handling urgent or emergency calls.
  • Work incoming and outgoing referrals, ensuring all necessary documentation is obtained, entered, and communicated to the appropriate parties.
  • Communicate effectively with clinical and administrative staff to ensure seamless patient flow.
  • Maintain patient confidentiality and adhere to HIPAA regulations at all times.
  • Monitor and maintain the cleanliness and organization of the reception area.
  • Assist with administrative tasks such as scanning, filing, faxing, and data entry.

Qualifications :

  • High school diploma or equivalent required.
  • Minimum of 3-5 years of experience in a medical office or customer service environment.
  • Demonstrates comprehensive knowledge of insurance verification processes, including eligibility, benefits, authorizations, referrals, and coverage limitations to ensure proper billing and patient communication.
  • Proficiency in EMR systems.
  • Strong understanding of medical terminology and HIPAA regulations.
  • Excellent organizational skills, communication skills, and ability to multitask and handle a fast-paced work environment.
  • Bilingual highly preferred but not required.
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    Medical Receptionist • Fort Worth, TX, US