Health Resource and Member Billing Specialist - 21.63

TITLE : Health Resource and Member Billing Specialist

REPORTS TO : Eligibility & Enrollment Manager

SUPERVISES : N / A

BASED AT : Access to Healthcare Network - Reno Office

STATUS : Non-Exempt

Position Summary

The Health Resource Specialist / Member Billing Specialist plays a dual role in supporting Access to Healthcare Network (AHN) operations. This position is responsible for screening callers for eligibility across various Nevada health care programs-including AHN, Medicaid, Medicare, and Nevada Check-Up-and assisting members with billing inquiries, payment processing, and account reconciliation. The role also serves as a backup for front desk staff when needed.

Minimum Requirements

• Bilingual (English / Spanish) - Required
• Clear understanding of AHN services, systems, and administrative duties
• Excellent organizational, customer service, and communication skills (oral and written)
• Compliance with HIPAA regulations
• Ability to lift and carry up to 30 pounds consistently
• Successful completion of a State of Nevada background check
• Ability to maintain professionalism and compassion in client and staff interactions

Key Responsibilities

Education & Experience

Minimum 2 years of customer service experience

Work Environment & Physical Requirements

Additional Information

This job description outlines the general nature and responsibilities of the position but is not exhaustive. Duties may be modified to meet the evolving needs of AHN. This document does not constitute a contract of employment.

Equal Opportunity Statement : Access to Healthcare Network is committed to fostering diversity and inclusion. We encourage all qualified candidates to apply

Required to pass a background check through the State of Nevada