Reservation Manager

Why work at Western Racquet Club? What makes us great?

We are a family-friendly private country club serving the Elm Grove-Brookfield area. The Club features one of the finest indoor and outdoor tennis facilities in the Midwest with an outdoor swimming pool and snack shop as well as indoor dining facilities.

Here at Western Racquet Club, we strive to do everything with professionalism and pride with the goal of exceeding expectations.

Come be a part of our mission! Join our amazing team today!

Our service team is responsible for providing members and guests with a first-class service experience. This service begins from the moment they walk through the club’s door to the time they exit the premise.

The ideal candidate must have an outgoing personality with excellent interpersonal and communication skills that enjoy going above and beyond to provide excellent hospitality and can execute all steps of table service with enthusiasm.

Hours would include : Tuesday through Friday Days 10 : 30am to Business Decline and Saturdays 4 : 00pm to 9 : 00pm. Must be available to work some holidays and evenings when needed.

Education and / or Experience :

• High School diploma or GED.
• Minimum one year of management experience, preferably in a restaurant.
• Proficient in Microsoft Word, Excel, and Point of Sale systems; capable of creating Excel Spreadsheets.

Job Knowledge, Core Competencies, and Expectations :

• Knowledge of the club’s dining reservations system and procedures.
• Able to handle multiple tasks and pressure.
• Must follow all health and safety guidelines.
• Knowledge of and ability to perform required roles during emergency situations.

Job Summary (Essential Functions) :

• Manages the central and dining reservation desk at the club.
• Responsibilities include the scheduling of staff and providing information about food and beverage events.
• Supports all food and beverage restaurant operations as assigned.
• Also responsible for the reciprocal and concierge needs of club members.

Job Tasks / Duties :

• Manages the reservations and seating for the club’s restaurants.
• Directs and assists members and guests in locating daily private functions / events.
• Manages all reciprocal requests and concierge needs on a daily basis.
• Manages the telephone communication to and from the desk.
• Carefully observes service provided to members during the shift. Takes corrective action in the event of problems.
• Makes recommendations on improvements.
• Greet and seat guests, handle reservations, and prepare and maintain a waiting list during peak periods.
• Assists with, performs, and oversees all duties assigned to reservation desk coordinators.
• Track and generate restaurant reports as assigned.
• Administrative support and duties as assigned by Dining Room Manager and Food and Beverage Manager.
• Performs all managerial duties in the restaurants during the manager's absence.
• Attends meetings, seminars, and training courses as requested providing input as required.
• Oversees and assists with training staff on service, POS, etiquette, and teamwork.
• Answers employee / club work-related inquiries.
• Reports office equipment or fixtures not up to standards.
• Must be knowledgeable of Employee Handbook and Policies.
• Participates in marketing for the club's food and beverage areas.
• Liaise and assist with social committees as assigned by the Food and Beverage Manager.

Physical Demands and Work Environment :

• Must be able to keep composure during periods of high incoming phone calls and / or in-person requests.
• Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch, and twist or reach.
• Push, pull, or lift up to 50 pounds.
• Continuous repetitive motions.

Team perks include :

• Flexible schedule.
• Free shift meals.
• Referral program.
• Free parking.
• Partial uniform.
• Networking.
• Holiday Bonus (for non-seasonal staff).
• Food and beverage education.
• Employee outings and activities.

For more information, contact [email protected] or apply directly online at https : / / www.westernracquetclub.

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