Customer Care Representative II, Ann Sacks
Work Mode : Hybrid
Location : Hybrid - Portland, OR or Houston, TX
Opportunity
The Customer Care Representative contributes to a positive and inclusive work environment, with the primary responsibility for communication and problem resolution with our showroom teams to ensure customer satisfaction.
This includes frequent contact with customers via email and phone and maintaining all appropriate documentation and account records.
Specific Responsibilities
- Provide Support and Problem Resolution to Showroom Teams
- Act as a point of contact for designated showroom(s), troubleshoot difficult customer issues and act as liaison on escalations.
- Responsible for competently and efficiently handling a fluctuating volume of contacts and question types and responding to inquiries within defined service level threshold.
- Document and track customer feedback and communicate back to Ann Sacks to drive continuous improvement.
- Possess an in-depth knowledge of Ann Sacks products, including technical aptitude. This includes leveraging our NTCA resource to verify installation process and warranty resolution.
- Resolve warranty claims in partnership with showroom management while identifying the best cost versus service solutions.
Utilize negotiation skills and compromise to reach customer resolution while maintaining warranty budget.
- Provide backup support for Customer Care Representatives during time off, coverage gaps or as the business requires. Support Customer Care Representatives with creating BOLs, delivery reconsignments and responding to new customer web inquiries.
- Establish and maintain successful relationships with internal departments allowing for timely and effective resolution of customer needs.
Act as liaison between sister brands to provide proactive lead time information and resolve inter-company client issues.
Coordinate special one-time projects as assigned by Supervisor. Such projects may include creation and documentation of SOPs, analysis of BOBJ and SAP data, and business process change testing and participation.
Skills / Requirements
- Minimum 2 years of experience in a customer-facing environment required. Preference given to candidates who possess a blend of in-person and remote (email, telephone) customer interactions in a fast-paced environment.
- High School Diploma required.
- Ability to leverage technical skill set to effectively execute duties. Experience in Microsoft Office suite - proficiency with Word required, and familiarity with Excel and Outlook preferred.
Avaya phone system experience preferred. SAP experience a strong plus.
- Strong communication skills. Interactions will be via phone, in-person, email, and IM.
- Ability to represent our brand to the end user and maintain client relationships as a Brand Ambassador.
- Effective problem solver who can drive swift resolution for clients and showrooms alike.
- Self-motivated with a high sense of urgency.
LI-Hybrid
LI-KZ1
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
The hourly range for this position is $ - $ The specific hourly rate offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location.
Available benefits include medical, dental, vision & 401k.
Why Choose Kohler?
We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation.
With more than 30,000 bold leaders across the globe, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.
About Us
It is Kohler’s policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran.
If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact .
Kohler Co. is an equal opportunity / affirmative action employer.
Customer Care Representative II, Ann Sacks
Customer Care Representative II, Ann Sacks. The Customer Care Representative contributes to a positive and inclusive work environment, with the primary responsibility for communication and problem resolution with our showroom teams to ensure customer satisfaction. Support Customer Care Representativ...
Part Time Customer Care Representative, Portland Campus
The Customer Care Representative is a vital member of the OHS Shelter Operations team responsible for providing education about the animals in residence at the Oregon Humane Society to interested adopters and facilitating interactions between the animals and clients Responsibilities include adoption...
Entry-Level Customer Care Representative
Are you looking to start your professional career in an office setting? Pacific Office Automation is seeking an. Create support tickets on behalf of customers. Communicate with customers, technicians, and salespeople. Recognize, document, and alert the management team of trends in customer calls. ...
Seasonal Customer Care Representative
The Seasonal Customer Care Representative is responsible for providing a full range of customer services via inbound and outbound phone, email, and webchat contacts. They follow defined customer service guidelines, and provide professional, individualized customer service to our customers with thoro...
Entry-level Customer Care Representative
Are you looking to start your professional career in an office setting? Pacific Office Automation is seeking an Entry-Level Customer Care Representative with strong customer service skills and administrative abilities at our Beaverton, OR office. Create support tickets on behalf of customers. Commun...
Customer Service Representative
As a manufacturer of high quality, high performing eyeglass lenses, we continuously aim to bring the best possible vision care solutions to eye care professionals. Customer Service Representative. Answer incoming calls from customers in a professional manner. By use of extensive research and cutting...
Customer Care Representative Homebuilding
Complete all customer care service requests within fourteen days of assessment and obtain customer sign-off. Customer Care Rep I & II) in building industry is preferred. Supervise all trade contractors completing customer care service requests to ensure that all issues are addressed and quality repa...
Customer Care Representative, Portland Campus
The Customer Care Representative is a vital member of the OHS Shelter Operations team responsible for providing education about the animals in residence at the Oregon Humane Society to interested adopters and facilitating interactions between the animals and clients. Reports Directly To: Customer Ca...
Customer Service Representative - Primary Care
Customer service, Data entry, Call center, Inbound call, Medical, Csr, Medical terminology, Health care, Patient access, Patient service, communication and organization skills, Customer service call center, Insurance, Customer care, Epic, Insurance verification, Patient registration, Schedule appoin...
Customer Care Representative Homebuilding
Customer Care Representative / Senior Customer Care Representative. Complete all customer care service requests within fourteen days of assessment and obtain customer sign-off. Customer Care Rep I & II) in building industry is preferred. Supervise all trade contractors completing customer care servi...