Role Description
Oak Street Health takes a team-based approach to providing outstanding patient care. Care teams are responsible for delivering excellent, high-touch, primary care, and coordinating the care of our patients throughout the healthcare delivery system.
Medical Assistants are an important part of our Care Teams. High levels of flexibility, energy, attention to detail, and problem-solving are required to be successful.
Medical Assistants are expected to build relationships with Oak Street Health members. Medical Assistants work closely and collaboratively with their teammates to greet and room Oak Street Health patients.
Medical Assistants are expected to assist in assessing a patient's health conditions, including performing routine diagnostic testing during appointments.
Core Responsibilities
Ensure efficient patient flow by rooming patients in a timely manner and assisting the provider with staying timely on their schedule
Deliver an exceptional patient experience, and help patients prepare for their provider visit
Obtain vital signs, chief complaints and review medications
Deliver patient screenings per protocols
Order supplies and stock exam rooms
Conduct routine quality control checks, including infection control measures, equipment QAs, and check for expired medication and supplies
Ensure exam rooms are clean, safe, and ready for patient visits
Under direction of an RN, provider and / or protocol, provide telephonic support to patients
Under direction of an RN or Provider, offer MA appropriate 'visits,' such as administering vaccinations and performing procedures, including but not limited to : ABI, spirometry, EKGs, etc.
Perform waived laboratory testing
Schedule diagnostic testing
Apply or assist with the application of durable medical equipment
Participate in care team meetings to discuss patient care and clinic operations
Other duties, as assigned
What are we looking for?
3+ years in a Medical Assistant role
CPR Certification required
Medical Assistant certification or registration required. Over 5 years of applicable, consecutive Medical Assistant experience may substitute for this requirement
EMR experience and proficiency required
2+ years of experience working with geriatric patients is preferred
Phlebotomy Technician Certification preferred
Strong communication skills and customer service orientation
Demonstrates problem-solving skills, accountability, and a flexible, positive attitude
Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary and indicated in Job title)
US work authorization
Someone who embodies being 'Oaky'
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