Customer Success Manager
About Us :
Welcome to the heartbeat of Echelon Fitness, where we're not just raising the bar; we're rewriting the entire fitness playbook.
Think of us as the rebels of the fitness worldthe ones who dare to blur the lines between sweat sessions and entertainment extravaganzas.
Here at Echelon, we're more than just a company; we're a movement. Picture a team of driven individuals who eat challenges for breakfast and wash them down with a protein shake.
We're the tech junkies, the fitness fanatics, the creative sparks, and the unapologetic dreamers, all converging to create something truly extraordinary.
The Opportunity
We are currently on the lookout for a dedicated entry-level Customer Success Manager who will join our vibrant team. The successful candidate will act as a primary touch-point for our customers, helping to maximize their satisfaction and ensuring they get the most out of our products and services.
Job Responsibilities
- Develop relationships with customers and understand their unique goals and objectives to ensure their successful use of our product.
- Provide troubleshooting assistance for customer orders, account statuses, and relevant problems.
- Provide customers with detailed product suggestions and usage instructions, addressing any questions or concerns they may have.
- Work collaboratively with the sales team to secure renewals and upsell opportunities.
- Maintain a deep knowledge of company products and services.
Desired Qualifications
- A bachelor's degree in business or a related field.
- Excellent communication and interpersonal skills.
- Ability to manage multiple clients and priorities simultaneously.
- Problem-solving skills surrounding customer service issues and concerns.
- Basic understanding of sales principles.
Nice-to-haves
- Previous experience in customer success or account management role.
- Experience with CRM software (e.g., Salesforce, Zoho CRM, HubSpot).
- Knowledge or interest in sustainable energy products and services.
- Experience working in a fast-paced, entrepreneurial and dynamic environment.
- Bilingual or multilingual proficiency.
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Compensation details : 85000-98700
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