Sr. Manager UX Research, Amazon Business

The Business to Business (B2B) market is ripe for innovation and Amazon Business (www.amazon.com / business) aims to reinvent the way buying and selling happens between businesses and suppliers.

We provide business customers everything they love about Amazon, for work. We are focused on building a unique shopping experience for business users and business sellers with access to hundreds of millions of products world-wide, business-only selection, business and quantity pricing, bulk buying experience and much more.

We've grown a lot in the 6 years since our launch and became one of the most promising opportunities within Amazon. Go ahead and read about us on any of your favorite media outlets!

We are seeking an intuitive Senior UX Research Manager to lead our Customer Insights team responsible for informing near and long term strategic planning.

This role will further develop research into a core competency of our organization, putting user insights at the heart of the product development process.

Key job responsibilities

• To position UX Research and the voice of the user as central and essential in our product process.
• Persuade decision makers at all levels of the organization to take aligned action on research findings
• Inspire them and help them internalize opportunities to delight customers and differentiate our offerings.
• Set the long-term vision for the future of the UXR team and communicate it company-wide to inspire colleagues.
• Increase the availability, scope, and quality of insights available to Amazon Business product teams. - Develop goals and targets that help the team progress towards major strategic objectives as quickly as possible.
• Mentor and develop the current team, create opportunities for growth and advancement.
• Scale & evolve the team, plan for the future, and continue to hire world-class talent.
• Set the culture and be responsible for team happiness, career progression, training and mentorship, hiring, and general team cohesion

BASIC QUALIFICATIONS

• 10+ years of experience in the field of UX research with a focus on early, generative research that informs long term business strategy, ideally in the digital products and services industry.
• 7+ years of formal management experience.
• Extensive background in research with a portfolio demonstrating command of methods and tools in exploratory and evaluative capacities, as well as direct work with users and data.
• Strategic, business-building approach to research with a proven capacity for translating data into bottom-line impact.
• Effective communication skills and storytelling, the ability to sell your ideas and advocate for resources and investment
• Broad knowledge of qualitative research methodologies and the proven ability to execute the right methodology to get the needed result.

PREFERRED QUALIFICATIONS

• Experience systematically weaving research insights into ideation and design sprint processes.
• Understanding of the product design process and how research is appropriately integrated at each phase.
9 days ago