Technical Delivery Analyst - Observability

Overview

Technical Delivery Analyst – Observability (Enterprise Technology) | United States - Remote Work (5-10% travel)

Responsibilities

• Support delivery coordination for observability initiatives across ET Products and Services.
• Collect and document use cases from stakeholders to inform and prioritize the observability product roadmap.
• Analyze business and technical requirements related to observability, ensuring they are translated into actionable work items.
• Track delivery progress, manage updates in Agile, Waterfall, Hybrid work management tools (e.g., Service Now, Version One), and support reporting and transparency efforts.
• Facilitate stakeholder engagement, ensuring feedback is captured and aligned with delivery goals.
• Ensure observability best practices are considered in planning and execution, including metrics, logs, traces, and alerting standards.
• Collaborate with platform, engineering, SRE, and product teams to align observability capabilities with platform and service-level objectives.
• Assist in bridging delivery models, helping Agile customer teams interface effectively with ET's hybrid or traditional processes.

Qualifications

Preferred Skills

About Us

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.

We encourage candidates to apply directly to our website. CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued, with global career opportunities and excellent benefits.

We offer a range of support to colleagues with disabilities and invite candidates to convey their specific needs to our Talent Acquisition partners. This reflects our broader commitment to accessibility, diversity, and belonging.

Note

Disclaimer : The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.

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